A conceptual foundation of the thinkLet concept for Collaboration Engineering

Gwendolyn L. Kolfschoten, Robert O. Briggs, Gert Jan de Vreede, Peter H.M. Jacobs, Jaco H. Appelman

Research output: Contribution to journalArticlepeer-review

141 Scopus citations


Organizations increasingly use collaborative teams in order to create value for their stakeholders. This trend has given rise to a new research field: Collaboration Engineering. The goal of Collaboration Engineering is to design and deploy processes for high-value recurring collaborative tasks, and to design these processes such that practitioners can execute them successfully without the intervention of professional facilitators. One of the key concepts in Collaboration Engineering is the thinkLet-a codified facilitation technique that creates a predictable pattern of collaboration. Because thinkLets produce a predictable pattern of interactions among people working together toward a goal they can be used as snap-together building blocks for team process designs. This paper presents an analysis of the thinkLet concept and proposes a conceptual object model of a thinkLet that may inform further developments in Collaboration Engineering.

Original languageEnglish (US)
Pages (from-to)611-621
Number of pages11
JournalInternational Journal of Human Computer Studies
Issue number7
StatePublished - Jul 2006
Externally publishedYes


  • Collaboration
  • Collaboration Engineering
  • Collaboration process design
  • Facilitation
  • Group Support Systems
  • Object oriented modeling
  • ThinkLets

ASJC Scopus subject areas

  • Software
  • Human Factors and Ergonomics
  • Education
  • Engineering(all)
  • Human-Computer Interaction
  • Hardware and Architecture


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