A facilitation task taxonomy for communities of practice

Halbana Tarmizi, Gert Jan de Vreede

Research output: Chapter in Book/Report/Conference proceedingConference contribution

15 Scopus citations

Abstract

The role of a facilitator is key to the effective establishment and sustainment of Communities of Practice (COP). This paper presents a taxonomy of facilitation tasks that have to be carried out to support various COP processes that take place during the different stages in a COP's life-cycle. Inspired by facilitation research in the area of Group Support Systems (GSS), we identified 33 facilitation tasks. These tasks are grouped into internal facilitator roles (Information Source, Inspirator, Guide) and external facilitator roles (Information Source, PR Manager, Investigator). The COP facilitation task taxonomy can serve as a basis for training COP facilitators, as a guide for COP facilitators to prepare for and assume their role, as a starting point for developing tool support for COP facilitators, and finally as a research instrument to study COP facilitators in the field or devise experimental treatments focusing on facilitation of large online groups.

Original languageEnglish (US)
Title of host publicationAssociation for Information Systems - 11th Americas Conference on Information Systems, AMCIS 2005
Subtitle of host publicationA Conference on a Human Scale
Pages3532-3541
Number of pages10
StatePublished - 2005
Event11th Americas Conference on Information Systems, AMCIS 2005 - Omaha, NE, United States
Duration: Aug 11 2005Aug 15 2005

Publication series

NameAssociation for Information Systems - 11th Americas Conference on Information Systems, AMCIS 2005: A Conference on a Human Scale
Volume7

Conference

Conference11th Americas Conference on Information Systems, AMCIS 2005
CountryUnited States
CityOmaha, NE
Period8/11/058/15/05

Keywords

  • Communities of practice
  • Facilitation
  • Facilitation task taxonomy
  • Group support systems

ASJC Scopus subject areas

  • Computer Science Applications
  • Computer Networks and Communications
  • Information Systems
  • Library and Information Sciences

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