A seven-layer model of collaboration: Separation of concerns for designers of collaboration systems

Robert O. Briggs, Gwendolyn Kolfschoten, Gert Jan de Vreede, Conan Albrecht, Douglas R. Dean, Stephan Lukosch

Research output: Contribution to conferencePaper

39 Scopus citations

Abstract

Designers of collaboration systems address many interrelated issues in a social-technical context. The volume, complexity, and variety of issues can invoke cognitive overload, causing deficiencies in system designs. We use inductive logic to derive seven key areas of concern for designers of collaboration support systems. We use deductive logic to argue that these areas address collaboration at differing levels of abstraction, and so may be organized into a seven-layer model, affording separation of concerns at design time. The layers are: Goals, Products, Activities, Patterns, Techniques, Tools, and Scripts. Design changes at one layer may not necessitate changes to layers above it, but may require changes to layers below it. At each layer and between each layer there are different issues and outcomes that may be addressed with different concepts, techniques and tools. This separation of concerns may reduce cognitive load for designers and may help to improve completeness and consistency of their designs, yielding higher productivity for collaborating groups.

Original languageEnglish (US)
StatePublished - 2009
Event30th International Conference on Information Systems, ICIS 2009 - Phoenix, AZ, United States
Duration: Dec 15 2009Dec 18 2009

Conference

Conference30th International Conference on Information Systems, ICIS 2009
CountryUnited States
CityPhoenix, AZ
Period12/15/0912/18/09

Keywords

  • Collaboration
  • Collaboration engineering
  • Collaboration technology
  • Collaborative work practice
  • Design methodologies
  • Facilitation

ASJC Scopus subject areas

  • Information Systems

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    Briggs, R. O., Kolfschoten, G., de Vreede, G. J., Albrecht, C., Dean, D. R., & Lukosch, S. (2009). A seven-layer model of collaboration: Separation of concerns for designers of collaboration systems. Paper presented at 30th International Conference on Information Systems, ICIS 2009, Phoenix, AZ, United States.