A tale of two cities: Case studies of GSS transition in two organizations

Andres Agres, Gert Jan De Vreede, Robert O. Briggs

Research output: Contribution to journalConference articlepeer-review

7 Scopus citations

Abstract

Research shows that, under certain circumstances, people using GSS can be substantially more productive than people who do not. However GSS has been slow to transition into the workplace. This paper argues that the Technology Transition Model (TTM) may be a useful way to explain this seeming paradox. The paper presents a comparison of GSS transition case studies in two organizations - one where a self-sustaining and growing community of users emerged, and one where it did not. Following TTM, it explores the frequency with which users perceived cognitive, economic, affective, political, social, and physical value from using the system. Comparison of the cases reveals differences in perceptions of value along several of these dimensions that are consistent with TTM. The findings suggest the model may be a useful way to explain organizational change, but much more research will be required to test the model more rigorously.

Original languageEnglish (US)
Article numberCLPAS05
Pages (from-to)265-274
Number of pages10
JournalProceedings of the Hawaii International Conference on System Sciences
Volume37
StatePublished - 2004
EventProceedings of the Hawaii International Conference on System Sciences - Big Island, HI., United States
Duration: Jan 5 2004Jan 8 2004

ASJC Scopus subject areas

  • Computer Science(all)

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