A theory and measurement of meeting satisfaction

R. O. Briggs, G. J. De Vreede, B. A. Reinig

Research output: Chapter in Book/Report/Conference proceedingConference contribution

33 Scopus citations

Abstract

For many years, meeting satisfaction has been a key outcome variable in experimental group support systems (GSS) research. GSS research results on meeting satisfaction are conflicting, reporting positive, negative, or no effects. Unfortunately, no causal model of meeting satisfaction has been developed that could explain these effects. This paper derives satisfaction attainment theory (SAT), a causal model of meeting satisfaction. It further presents a survey instrument for measuring the constructs in the model. This instrument was statistically validated with a field study involving 156 working professionals. Furthermore, the field study provided support for the hypotheses that were derived from SAT's propositions. A number of implications for future GSS research on meeting satisfaction are identified.

Original languageEnglish (US)
Title of host publicationProceedings of the 36th Annual Hawaii International Conference on System Sciences, HICSS 2003
EditorsRalph H. Sprague
PublisherInstitute of Electrical and Electronics Engineers Inc.
ISBN (Electronic)0769518745, 9780769518749
DOIs
StatePublished - 2003
Event36th Annual Hawaii International Conference on System Sciences, HICSS 2003 - Big Island, United States
Duration: Jan 6 2003Jan 9 2003

Publication series

NameProceedings of the 36th Annual Hawaii International Conference on System Sciences, HICSS 2003

Other

Other36th Annual Hawaii International Conference on System Sciences, HICSS 2003
CountryUnited States
CityBig Island
Period1/6/031/9/03

ASJC Scopus subject areas

  • Information Systems
  • Computer Science Applications

Cite this

Briggs, R. O., De Vreede, G. J., & Reinig, B. A. (2003). A theory and measurement of meeting satisfaction. In R. H. Sprague (Ed.), Proceedings of the 36th Annual Hawaii International Conference on System Sciences, HICSS 2003 [1173677] (Proceedings of the 36th Annual Hawaii International Conference on System Sciences, HICSS 2003). Institute of Electrical and Electronics Engineers Inc.. https://doi.org/10.1109/HICSS.2003.1173677