A Training Approach for the Transition of Repeatable Collaboration Processes to Practitioners

Gwendolyn L. Kolfschoten, Gert Jan de Vreede, Leah R. Pietron

Research output: Contribution to journalArticlepeer-review

22 Scopus citations


This paper presents a training approach to support the deployment of collaboration process support according to the Collaboration Engineering approach. In Collaboration Engineering, practitioners in an organization are trained to facilitate a specific collaborative work practice on a recurring basis. To transfer the complex skill set of a facilitator to support the practitioner in guiding a specific collaboration process design, we propose a detailed training approach based on the logic of Cognitive Load Theory. The training approach focuses on transferring knowledge and skills in the form of thinkLets, i. e. repeatable facilitation techniques. Furthermore, the training contains a process simulation to practice challenges in collaboration support. The training approach was positively evaluated using a questionnaire instrument in a case study.

Original languageEnglish (US)
Pages (from-to)347-371
Number of pages25
JournalGroup Decision and Negotiation
Issue number3
StatePublished - May 2011


  • Cognitive load theory
  • Collaboration engineering
  • Facilitation
  • GSS
  • Training
  • Transfer

ASJC Scopus subject areas

  • General Decision Sciences
  • Arts and Humanities (miscellaneous)
  • General Social Sciences
  • Strategy and Management
  • Management of Technology and Innovation


Dive into the research topics of 'A Training Approach for the Transition of Repeatable Collaboration Processes to Practitioners'. Together they form a unique fingerprint.

Cite this