An epistemology of organizational emergence: The tripartite domains of organizational discourse and the servitization of IBM

Michelle Carter, Hirotoshi Takeda, Duane Truex

Research output: Chapter in Book/Report/Conference proceedingConference contribution

1 Scopus citations

Abstract

This paper draws from 21 years of discourse to examine a narrative about IBM's transition to a service-oriented company. Covering three leadership eras during a period of sweeping change for IBM and the information technology industry, this discourse, found in the IBM Corporation's annual reports, in illustrates the emergence of policy, technology, and business models in one of the largest and most influential IT companies in the world. Our purpose in drawing from these texts is twofold: (1) to provide a more thorough discussion of the notion of "emergence" in IT organizational settings, and (2) to introduce a fuller process model of how emergence is manifest in organizational discourse than is currently present.

Original languageEnglish (US)
Title of host publicationInformation Technology in the Service Economy
Subtitle of host publicationChallenges and Possibilities for the 21st Century - IFIP TC8 WG8.2 International Working Conference
PublisherSpringer New York LLC
Pages367-370
Number of pages4
ISBN (Print)9780387097671
DOIs
StatePublished - 2008
EventIFIP TC8 WG8.2 International Working Conference on Information Technology in the Service Economy: Challenges and Possibilities for the 21st Century - Toronto, ON, Canada
Duration: Aug 10 2008Aug 13 2008

Publication series

NameIFIP Advances in Information and Communication Technology
Volume267
ISSN (Print)1868-4238

Conference

ConferenceIFIP TC8 WG8.2 International Working Conference on Information Technology in the Service Economy: Challenges and Possibilities for the 21st Century
CountryCanada
CityToronto, ON
Period8/10/088/13/08

ASJC Scopus subject areas

  • Information Systems
  • Computer Networks and Communications
  • Information Systems and Management

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