An Evaluation Instrument for Collaborative Processes: Application to Organizational Policy-Making

Josephine Nabukenya, Patrick van Bommel, H. A. Proper, Gert Jan de Vreede

Research output: Contribution to journalArticlepeer-review

7 Scopus citations


Decision-making in organizations is guided by policies. Organizational policy-making is a complex process in which several parties are involved, with multiple backgrounds, incompatible interests, and diverging areas of interest, yet they all have to be brought together to produce an acceptable policy result. Therefore, we propose to use techniques from collaboration engineering (CE) in this context. There is hardly any experience with CE in the field of organizational policy-making. In order to evaluate the effectiveness and efficiency of CE in organizational policy-making, it is important to have a systematic evaluation instrument. We distinguish between general and domain-specific indicators. Moreover, we consider measurement means and operationalization tools, such that organizational policy-making stakeholders can apply our instrument in their own organization.

Original languageEnglish (US)
Pages (from-to)465-488
Number of pages24
JournalGroup Decision and Negotiation
Issue number4
StatePublished - Jul 2011


  • Collaboration engineering
  • Collaborative organizational policy-making
  • Evaluation

ASJC Scopus subject areas

  • Decision Sciences(all)
  • Arts and Humanities (miscellaneous)
  • Social Sciences(all)
  • Strategy and Management
  • Management of Technology and Innovation


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