An exploratory investigation of the development of mutual knowledge in global virtual project teams

Alanah Davis, Deepak Khazanchi

Research output: Chapter in Book/Report/Conference proceedingConference contribution

1 Scopus citations

Abstract

The use of virtual project teams (VPTs) is increasingly prevalent in organizations today. This increasing reliance on VPTs introduces obvious challenges relating to virtual team members' ability to communicate and effectively share knowledge particularly when the project is highly complex. These tasks are further exacerbated by the nature of virtuality itself and the attributes of the collaboration technology used. In view of this, some researchers have argued that mutual knowledge is an important factor in engendering effective virtual team interactions which in turn can ultimately impact VPT performance. This paper presents an exploratory empirical study of how mutual knowledge develops in VPTs through transactive memory processes and the role of information technology in facilitating this development. Our results show that transactive memory theory is an important theoretical lens for explaining mutual knowledge development in VPTs and virtual organizations.

Original languageEnglish (US)
Title of host publication16th European Conference on Information Systems, ECIS 2008
StatePublished - 2008
Event16th European Conference on Information Systems, ECIS 2008 - Galway
Duration: Jun 9 2008Jun 11 2008

Other

Other16th European Conference on Information Systems, ECIS 2008
CityGalway
Period6/9/086/11/08

Keywords

  • Mutual knowledge
  • Shared understanding
  • Transactive memory
  • Virtual project management
  • Virtual project teams
  • Virtual teams

ASJC Scopus subject areas

  • Information Systems

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    Davis, A., & Khazanchi, D. (2008). An exploratory investigation of the development of mutual knowledge in global virtual project teams. In 16th European Conference on Information Systems, ECIS 2008