An investigation study on occupational stress and quality of life among the Chinese insurance practitioners

Ling Liu, Baojiang Chen, Pinyi Chen, Kunlin He, Yazhou Wu, Yanqi Zhang, Xiaohua Zhou, Dong Yi

Research output: Contribution to journalArticlepeer-review

2 Scopus citations


Background: Chinese started their insurance business almost over three decades. A burgeoning and distinctive professional group of Chinese insurance employees has emerged in China. In this study, occupational stress (OS) and quality of life (QOL) were systematically investigated from Chinese insurance workers. It is to find the impact factors that cause OS under the current economic situation and management system. And in particular, to explore the impact factors on QOL from occupational stress factors of the Chinese insurance practitioners. The preventive measures and a theoretical basis for reducing OS and improving QOL will be developed indeed, herewith for information. Methods: A cross-sectional investigation used random cluster sampling and parallel control. The sample population consists of 599 Chinese insurance practitioners, who working in 9 districts in Chongqing, China. Demographic questionnaires, the 36-item Short-Form Health Survey and the Occupational Stress Inventory Revised Edition, were applied to collect demographic variables and to assess OS and QOL. K-means clustering method was used to evaluate QOL comprehensively. Man-Whitney U, χ2 -test and spearman correlation methods were used for studying the relation between QOL and OS. Results: In the OS survey, the scores of the Occupational Role Questionnaire (ORQ), the Personal Strain Questionnaire (PSQ), and the Personal Resources Questionnaire (PRQ) are 168.4±26.6, 103.6±29.1 and 120.0±17.2, respectively. ORQ and PSQ scores are all higher than those in the Chinese general professional populations', however, PRQ is lower. There are significant differences in scores between vary demographic groups of each ORQ, PSQ, and PRQ. Particularly, the salesmen take higher OS and lower PRQ (the scores are: ORQ 171.5±26.6, PSQ 107.6±29.2, and PRQ 118.3±17.1). In QOL survey, the physical component summary (PCS) and the mental component summary (MCS) scores are 69.6±9.0 and 58.9±9.9. These scores are both higher than those in general professional populations'. The spearman correlation analyses demonstrate that there is a highly negative correlation between PCS and ORQ (PSQ), by contrast a highly positive correlation between PCS and PRQ. The similar results were found in MCS. Finally, findings indicate that the group with very low QOL and very high OS consisted of salesmen, who aged 40-50 and educational level being high school. Conclusions: In China, insurance practitioners have higher OS but lower QOL than Chinese general professional population; especially those lowest positioned salesmen are suffering even worse, due to the overloaded work, the considerable vocational strain and relaxing ability shortage. Therefore, insurance employees should be paid such attention to ameliorate their QOL and well-being, and focus on salesmen even more. Additionally, to reduce their OS, we need to change the current management systems and release their mind of suffering, calling for public supports. Meanwhile, Psychological counseling service and wholesome promotion should be strengthened for those staffs defending OS.

Original languageEnglish (US)
Pages (from-to)557-566
Number of pages10
Issue number3
StatePublished - 2011


  • Insurance practitioners
  • Investigation study
  • Occupational stress
  • Quality of life

ASJC Scopus subject areas

  • Medicine(all)


Dive into the research topics of 'An investigation study on occupational stress and quality of life among the Chinese insurance practitioners'. Together they form a unique fingerprint.

Cite this