Cognitive ergonomics of a mail order filling company: Part 2 - influence of shelf coding and address information on acquisition time

R. R. Bishu; B. Donohue; P. Murphy

doi:10.1016/0003-6870(92)90083-8

Cognitive ergonomics of a mail order filling company: Part 2 - influence of shelf coding and address information on acquisition time

R. R. Bishu, B. Donohue, P. Murphy

Mechanical & Materials Engineering

Research output: Contribution to journal › Article › peer-review

5 Scopus citations

Abstract

This is the second part of a study on a mail order picking task. In the first part of the study, recognition time was addressed by varying colour, position and highlighting cues in a computer-simulated version of the picking task. This study addresses the product acquisition time. Shelf coding and continuous presentation of the address information were varied in a factorial experiment in which 14 subjects (seven experts and seven novices) had participated. Experts were slower but more accurate than the novices. Continuous display of address information appears to be a good training aid for implementing new shelf coding systems, and for new operators. Shelf coding effect appears to disappear with practice. A summary of the recommendations is given.

Original language	English (US)
Pages (from-to)	115-120
Number of pages	6
Journal	Applied Ergonomics
Volume	23
Issue number	2
DOIs	https://doi.org/10.1016/0003-6870(92)90083-8
State	Published - Apr 1992

Keywords

Human performance
acquisition time
address information
mail order
picking task
shelf coding

ASJC Scopus subject areas

Human Factors and Ergonomics
Physical Therapy, Sports Therapy and Rehabilitation
Safety, Risk, Reliability and Quality
Engineering (miscellaneous)

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Cite this

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abstract = "This is the second part of a study on a mail order picking task. In the first part of the study, recognition time was addressed by varying colour, position and highlighting cues in a computer-simulated version of the picking task. This study addresses the product acquisition time. Shelf coding and continuous presentation of the address information were varied in a factorial experiment in which 14 subjects (seven experts and seven novices) had participated. Experts were slower but more accurate than the novices. Continuous display of address information appears to be a good training aid for implementing new shelf coding systems, and for new operators. Shelf coding effect appears to disappear with practice. A summary of the recommendations is given.",

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Cognitive ergonomics of a mail order filling company: Part 2 - influence of shelf coding and address information on acquisition time

Abstract

Keywords

ASJC Scopus subject areas

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