Cognitive ergonomics of a mail order filling company: Part 2 - influence of shelf coding and address information on acquisition time

R. R. Bishu, B. Donohue, P. Murphy

Research output: Contribution to journalArticlepeer-review

5 Scopus citations

Abstract

This is the second part of a study on a mail order picking task. In the first part of the study, recognition time was addressed by varying colour, position and highlighting cues in a computer-simulated version of the picking task. This study addresses the product acquisition time. Shelf coding and continuous presentation of the address information were varied in a factorial experiment in which 14 subjects (seven experts and seven novices) had participated. Experts were slower but more accurate than the novices. Continuous display of address information appears to be a good training aid for implementing new shelf coding systems, and for new operators. Shelf coding effect appears to disappear with practice. A summary of the recommendations is given.

Original languageEnglish (US)
Pages (from-to)115-120
Number of pages6
JournalApplied Ergonomics
Volume23
Issue number2
DOIs
StatePublished - Apr 1992

Keywords

  • Human performance
  • acquisition time
  • address information
  • mail order
  • picking task
  • shelf coding

ASJC Scopus subject areas

  • Human Factors and Ergonomics
  • Physical Therapy, Sports Therapy and Rehabilitation
  • Safety, Risk, Reliability and Quality
  • Engineering (miscellaneous)

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