Comparing computerized physician order entry usability between expert and novice primary care physicians

Martina A. Clarke; Jeffery L. Belden; Min Soon Kim

doi:10.5220/0005188503040311

Comparing computerized physician order entry usability between expert and novice primary care physicians

Martina A. Clarke, Jeffery L. Belden, Min Soon Kim

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

Abstract

Objectives: To examine usability gaps between expert and novice primary care physicians when using computerized provider order entry (CPOE). Methods: To analyze usability gaps between ten novice and seven expert physicians, using the triangular method approach, usability tests involving video analysis were conducted. Results: While most novice physicians completed tasks less proficiently, and provided a lower System Usability Scale (SUS) score than expert physicians, the result of 'percent task success rate' (t(8) = 2.31, p=0.98) was not significant for both physician groups on all five tasks. Seven common and four unique usability issues were identified between the two physician groups. Three themes emerged during analysis: user interface issues, ambiguous terminologies, and training and education issues. Discussion and Conclusion: This study identified varying usability issues for users of CPOE with different expertise. Two additional iterations of the usability data collections are undergoing to uncover comprehensive usability issues and measure the learnability.

Original language	English (US)
Title of host publication	HEALTHINF 2015 - 8th International Conference on Health Informatics, Proceedings; Part of 8th International Joint Conference on Biomedical Engineering Systems and Technologies, BIOSTEC 2015
Editors	Christine Verdier, Marta Bienkiewicz, Ana Fred, Hugo Gamboa, Dirk Elias
Publisher	SciTePress
Pages	304-311
Number of pages	8
ISBN (Electronic)	9789897580680
DOIs	https://doi.org/10.5220/0005188503040311
State	Published - 2015
Externally published	Yes
Event	8th International Conference on Health Informatics, HEALTHINF 2015 - Lisbon, Portugal Duration: Jan 12 2015 → Jan 15 2015

Publication series

Name	HEALTHINF 2015 - 8th International Conference on Health Informatics, Proceedings; Part of 8th International Joint Conference on Biomedical Engineering Systems and Technologies, BIOSTEC 2015

Other

Other	8th International Conference on Health Informatics, HEALTHINF 2015
Country/Territory	Portugal
City	Lisbon
Period	1/12/15 → 1/15/15

Keywords

Electronic health record
Primary care
Usability

ASJC Scopus subject areas

Health Information Management
Computer Science Applications
Electrical and Electronic Engineering
Health Informatics
Signal Processing

Access to Document

10.5220/0005188503040311

Cite this

Clarke, M. A., Belden, J. L., & Kim, M. S. (2015). Comparing computerized physician order entry usability between expert and novice primary care physicians. In C. Verdier, M. Bienkiewicz, A. Fred, H. Gamboa, & D. Elias (Eds.), HEALTHINF 2015 - 8th International Conference on Health Informatics, Proceedings; Part of 8th International Joint Conference on Biomedical Engineering Systems and Technologies, BIOSTEC 2015 (pp. 304-311). (HEALTHINF 2015 - 8th International Conference on Health Informatics, Proceedings; Part of 8th International Joint Conference on Biomedical Engineering Systems and Technologies, BIOSTEC 2015). SciTePress. https://doi.org/10.5220/0005188503040311

Comparing computerized physician order entry usability between expert and novice primary care physicians. / Clarke, Martina A.; Belden, Jeffery L.; Kim, Min Soon.
HEALTHINF 2015 - 8th International Conference on Health Informatics, Proceedings; Part of 8th International Joint Conference on Biomedical Engineering Systems and Technologies, BIOSTEC 2015. ed. / Christine Verdier; Marta Bienkiewicz; Ana Fred; Hugo Gamboa; Dirk Elias. SciTePress, 2015. p. 304-311 (HEALTHINF 2015 - 8th International Conference on Health Informatics, Proceedings; Part of 8th International Joint Conference on Biomedical Engineering Systems and Technologies, BIOSTEC 2015).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

Clarke, MA, Belden, JL & Kim, MS 2015, Comparing computerized physician order entry usability between expert and novice primary care physicians. in C Verdier, M Bienkiewicz, A Fred, H Gamboa & D Elias (eds), HEALTHINF 2015 - 8th International Conference on Health Informatics, Proceedings; Part of 8th International Joint Conference on Biomedical Engineering Systems and Technologies, BIOSTEC 2015. HEALTHINF 2015 - 8th International Conference on Health Informatics, Proceedings; Part of 8th International Joint Conference on Biomedical Engineering Systems and Technologies, BIOSTEC 2015, SciTePress, pp. 304-311, 8th International Conference on Health Informatics, HEALTHINF 2015, Lisbon, Portugal, 1/12/15. https://doi.org/10.5220/0005188503040311

Clarke MA, Belden JL, Kim MS. Comparing computerized physician order entry usability between expert and novice primary care physicians. In Verdier C, Bienkiewicz M, Fred A, Gamboa H, Elias D, editors, HEALTHINF 2015 - 8th International Conference on Health Informatics, Proceedings; Part of 8th International Joint Conference on Biomedical Engineering Systems and Technologies, BIOSTEC 2015. SciTePress. 2015. p. 304-311. (HEALTHINF 2015 - 8th International Conference on Health Informatics, Proceedings; Part of 8th International Joint Conference on Biomedical Engineering Systems and Technologies, BIOSTEC 2015). doi: 10.5220/0005188503040311

Clarke, Martina A. ; Belden, Jeffery L. ; Kim, Min Soon. / Comparing computerized physician order entry usability between expert and novice primary care physicians. HEALTHINF 2015 - 8th International Conference on Health Informatics, Proceedings; Part of 8th International Joint Conference on Biomedical Engineering Systems and Technologies, BIOSTEC 2015. editor / Christine Verdier ; Marta Bienkiewicz ; Ana Fred ; Hugo Gamboa ; Dirk Elias. SciTePress, 2015. pp. 304-311 (HEALTHINF 2015 - 8th International Conference on Health Informatics, Proceedings; Part of 8th International Joint Conference on Biomedical Engineering Systems and Technologies, BIOSTEC 2015).

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Comparing computerized physician order entry usability between expert and novice primary care physicians

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Keywords

ASJC Scopus subject areas

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