TY - GEN
T1 - Comparing electronic health record usability of primary care physicians by clinical year
AU - Clarke, Martina A.
AU - Belden, Jeffery L.
AU - Kim, Min Soon
N1 - Publisher Copyright:
Copyright © 2016 by SCITEPRESS - Science and Technology Publications, Lda. All rights reserved.
PY - 2016
Y1 - 2016
N2 - Objectives: To examine usability gaps among primary care resident physicians by clinical year: year 1(Y1), year 2(Y2), and year 3 (Y3) when using electronic health record (EHR). Methods: Twenty-nine usability tests with video analysis were conducted involving triangular method approach. Performance metrics of percent task success rate, time on task, and mouse activities were compared along with subtask analysis among the three physician groups. Results: Our findings showed comparable results for physicians of all three years in mean performance measures, specifically task success rate (Y1:95%, Y2:98%, Y3:95%). However, varying usability issues were identified among physicians from all three clinical years. Twenty-nine common usability issues across five themes emerged during sub task analysis: inconsistencies, user interface issues, structured data issues, ambiguous terminologies, and workarounds. Discussion and Conclusion: This study identified varying usability issues for users of the EHR with different experience level, which may be used to potentially increase physicians' performance when using an EHR. While three physician groups showed comparable performance metrics, these groups encountered numerous usability issues that should be addressed for effective EHR training and patient care.
AB - Objectives: To examine usability gaps among primary care resident physicians by clinical year: year 1(Y1), year 2(Y2), and year 3 (Y3) when using electronic health record (EHR). Methods: Twenty-nine usability tests with video analysis were conducted involving triangular method approach. Performance metrics of percent task success rate, time on task, and mouse activities were compared along with subtask analysis among the three physician groups. Results: Our findings showed comparable results for physicians of all three years in mean performance measures, specifically task success rate (Y1:95%, Y2:98%, Y3:95%). However, varying usability issues were identified among physicians from all three clinical years. Twenty-nine common usability issues across five themes emerged during sub task analysis: inconsistencies, user interface issues, structured data issues, ambiguous terminologies, and workarounds. Discussion and Conclusion: This study identified varying usability issues for users of the EHR with different experience level, which may be used to potentially increase physicians' performance when using an EHR. While three physician groups showed comparable performance metrics, these groups encountered numerous usability issues that should be addressed for effective EHR training and patient care.
KW - Electronic health record
KW - Primary care
KW - Usability
UR - http://www.scopus.com/inward/record.url?scp=84969249060&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=84969249060&partnerID=8YFLogxK
U2 - 10.5220/0005692900680075
DO - 10.5220/0005692900680075
M3 - Conference contribution
AN - SCOPUS:84969249060
T3 - HEALTHINF 2016 - 9th International Conference on Health Informatics, Proceedings; Part of 9th International Joint Conference on Biomedical Engineering Systems and Technologies, BIOSTEC 2016
SP - 68
EP - 75
BT - HEALTHINF 2016 - 9th International Conference on Health Informatics, Proceedings; Part of 9th International Joint Conference on Biomedical Engineering Systems and Technologies, BIOSTEC 2016
A2 - Gilbert, James
A2 - Azhari, Haim
A2 - Ali, Hesham
A2 - Quintao, Carla
A2 - Sliwa, Jan
A2 - Ruiz, Carolina
A2 - Fred, Ana
A2 - Gamboa, Hugo
PB - SciTePress
T2 - 9th International Conference on Health Informatics, HEALTHINF 2016 - Part of 9th International Joint Conference on Biomedical Engineering Systems and Technologies, BIOSTEC 2016
Y2 - 21 February 2016 through 23 February 2016
ER -