Comparing interface influence on users with varying expertise

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

The design of a system interface can impact user judgements among expert and novice users alike. With information systems, fundamental design choices can either augment or distract individuals in identifying patterns of converging data points. The goal of this effort was to compare the influence of Likert and categorical type rating scales in a system used to guide analysts through a content analysis process. While these scales have been examined in the context of psychological assessment literature, little has been said about their impact on decision makers from a human computer interaction perspective. We conducted a laboratory experiment to explore the effect of using Likert and categorical scales in an intelligence assessment task using unstructured data. The dependent variables included (1) Likert versus categorical type scales and (2) analyst experience (novice versus expert). Results indicated that expert and novices both had greater confidence and more creative, accurate responses in the interface utilizing Likert decision scaling.

Original languageEnglish (US)
Title of host publicationHCI in Business, Government, and Organizations - 5th International Conference, HCIBGO 2018, Held as Part of HCI International 2018, Proceedings
EditorsBo Sophia Xiao, Fiona Fui-Hoon Nah
PublisherSpringer Verlag
Pages275-284
Number of pages10
ISBN (Print)9783319917153
DOIs
StatePublished - 2018
Event5th International Conference on HCI in Business, Government, and Organizations, HCIBGO 2018 Held as Part of HCI International 2018 - Las Vegas, United States
Duration: Jul 15 2018Jul 20 2018

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume10923 LNCS
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349

Other

Other5th International Conference on HCI in Business, Government, and Organizations, HCIBGO 2018 Held as Part of HCI International 2018
CountryUnited States
CityLas Vegas
Period7/15/187/20/18

Keywords

  • Interface design
  • Likert and categorical scaling
  • Novice and expert decision makers

ASJC Scopus subject areas

  • Theoretical Computer Science
  • Computer Science(all)

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