Comparing interface influence on users with varying expertise

Joel S. Elson; Gina S. Ligon; Doug C. Derrick

doi:10.1007/978-3-319-91716-0_21

Comparing interface influence on users with varying expertise

Joel S. Elson, Gina S. Ligon, Doug C. Derrick

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

Abstract

The design of a system interface can impact user judgements among expert and novice users alike. With information systems, fundamental design choices can either augment or distract individuals in identifying patterns of converging data points. The goal of this effort was to compare the influence of Likert and categorical type rating scales in a system used to guide analysts through a content analysis process. While these scales have been examined in the context of psychological assessment literature, little has been said about their impact on decision makers from a human computer interaction perspective. We conducted a laboratory experiment to explore the effect of using Likert and categorical scales in an intelligence assessment task using unstructured data. The dependent variables included (1) Likert versus categorical type scales and (2) analyst experience (novice versus expert). Results indicated that expert and novices both had greater confidence and more creative, accurate responses in the interface utilizing Likert decision scaling.

Original language	English (US)
Title of host publication	HCI in Business, Government, and Organizations - 5th International Conference, HCIBGO 2018, Held as Part of HCI International 2018, Proceedings
Editors	Bo Sophia Xiao, Fiona Fui-Hoon Nah
Publisher	Springer Verlag
Pages	275-284
Number of pages	10
ISBN (Print)	9783319917153
DOIs	https://doi.org/10.1007/978-3-319-91716-0_21
State	Published - 2018
Event	5th International Conference on HCI in Business, Government, and Organizations, HCIBGO 2018 Held as Part of HCI International 2018 - Las Vegas, United States Duration: Jul 15 2018 → Jul 20 2018

Publication series

Name	Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume	10923 LNCS
ISSN (Print)	0302-9743
ISSN (Electronic)	1611-3349

Other

Other	5th International Conference on HCI in Business, Government, and Organizations, HCIBGO 2018 Held as Part of HCI International 2018
Country/Territory	United States
City	Las Vegas
Period	7/15/18 → 7/20/18

Keywords

Interface design
Likert and categorical scaling
Novice and expert decision makers

ASJC Scopus subject areas

Theoretical Computer Science
General Computer Science

Access to Document

10.1007/978-3-319-91716-0_21

Cite this

Elson, J. S., Ligon, G. S., & Derrick, D. C. (2018). Comparing interface influence on users with varying expertise. In B. S. Xiao, & F. F.-H. Nah (Eds.), HCI in Business, Government, and Organizations - 5th International Conference, HCIBGO 2018, Held as Part of HCI International 2018, Proceedings (pp. 275-284). (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 10923 LNCS). Springer Verlag. https://doi.org/10.1007/978-3-319-91716-0_21

Comparing interface influence on users with varying expertise. / Elson, Joel S.; Ligon, Gina S.; Derrick, Doug C.
HCI in Business, Government, and Organizations - 5th International Conference, HCIBGO 2018, Held as Part of HCI International 2018, Proceedings. ed. / Bo Sophia Xiao; Fiona Fui-Hoon Nah. Springer Verlag, 2018. p. 275-284 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 10923 LNCS).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

Elson, JS, Ligon, GS & Derrick, DC 2018, Comparing interface influence on users with varying expertise. in BS Xiao & FF-H Nah (eds), HCI in Business, Government, and Organizations - 5th International Conference, HCIBGO 2018, Held as Part of HCI International 2018, Proceedings. Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), vol. 10923 LNCS, Springer Verlag, pp. 275-284, 5th International Conference on HCI in Business, Government, and Organizations, HCIBGO 2018 Held as Part of HCI International 2018, Las Vegas, United States, 7/15/18. https://doi.org/10.1007/978-3-319-91716-0_21

Elson JS, Ligon GS, Derrick DC. Comparing interface influence on users with varying expertise. In Xiao BS, Nah FFH, editors, HCI in Business, Government, and Organizations - 5th International Conference, HCIBGO 2018, Held as Part of HCI International 2018, Proceedings. Springer Verlag. 2018. p. 275-284. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)). doi: 10.1007/978-3-319-91716-0_21

Elson, Joel S. ; Ligon, Gina S. ; Derrick, Doug C. / Comparing interface influence on users with varying expertise. HCI in Business, Government, and Organizations - 5th International Conference, HCIBGO 2018, Held as Part of HCI International 2018, Proceedings. editor / Bo Sophia Xiao ; Fiona Fui-Hoon Nah. Springer Verlag, 2018. pp. 275-284 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)).

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Comparing interface influence on users with varying expertise

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