Determining patient’s interest in patient portal use in a primary care clinic to improve portal adoption

Martina A. Clarke; Kelly C. Karls

doi:10.1007/978-3-030-20451-8_10

Determining patient’s interest in patient portal use in a primary care clinic to improve portal adoption

Martina A. Clarke, Kelly C. Karls

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

2 Scopus citations

Abstract

Patients accessing their personal health information has the potential to improve their healthcare decision-making. Despite the potential benefits of patient portals and government reform, adoption has been poor. The objective of this project is to determine patients’ awareness of their patient portal and their interest in portal functionalities to assist with increasing patient portal adoption. Forty-two patients completed a 9-item survey at a primary care clinic. Descriptive statistics were used to summarize the data. 83% of patients were interested in having access to their health information. 55% were aware of the patient portal and only 35% were signed up. The main reason for not signing up was unawareness of service (35%). Majority of participants (77%) were most interested in viewing personal health information and 50% were interested in secure messaging. These results provide valuable information about patient’s interest in accessing the patient portal and provides information on functionalities of interest.

Original language	English (US)
Title of host publication	Advances in Human Factors and Ergonomics in Healthcare and Medical Devices - Proceedings of the AHFE International Conference on Human Factors and Ergonomics in Healthcare and Medical Devices, 2019
Editors	Nancy J. Lightner, Jay Kalra
Publisher	Springer Verlag
Pages	97-106
Number of pages	10
ISBN (Print)	9783030204501
DOIs	https://doi.org/10.1007/978-3-030-20451-8_10
State	Published - 2020
Event	AHFE International Conference on Human Factors and Ergonomics in Healthcare and Medical Devices, 2019 - Washington D.C., United States Duration: Jul 24 2019 → Jul 28 2019

Publication series

Name	Advances in Intelligent Systems and Computing
Volume	957
ISSN (Print)	2194-5357
ISSN (Electronic)	2194-5365

Conference

Conference	AHFE International Conference on Human Factors and Ergonomics in Healthcare and Medical Devices, 2019
Country/Territory	United States
City	Washington D.C.
Period	7/24/19 → 7/28/19

Keywords

Communication
Data display
Information need
Needs assessment
Patient-centered care
Patients
Personal health record
Primary health care

ASJC Scopus subject areas

Control and Systems Engineering
General Computer Science

Access to Document

10.1007/978-3-030-20451-8_10

Cite this

Clarke, M. A., & Karls, K. C. (2020). Determining patient’s interest in patient portal use in a primary care clinic to improve portal adoption. In N. J. Lightner, & J. Kalra (Eds.), Advances in Human Factors and Ergonomics in Healthcare and Medical Devices - Proceedings of the AHFE International Conference on Human Factors and Ergonomics in Healthcare and Medical Devices, 2019 (pp. 97-106). (Advances in Intelligent Systems and Computing; Vol. 957). Springer Verlag. https://doi.org/10.1007/978-3-030-20451-8_10

Determining patient’s interest in patient portal use in a primary care clinic to improve portal adoption. / Clarke, Martina A.; Karls, Kelly C.
Advances in Human Factors and Ergonomics in Healthcare and Medical Devices - Proceedings of the AHFE International Conference on Human Factors and Ergonomics in Healthcare and Medical Devices, 2019. ed. / Nancy J. Lightner; Jay Kalra. Springer Verlag, 2020. p. 97-106 (Advances in Intelligent Systems and Computing; Vol. 957).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

Clarke, MA & Karls, KC 2020, Determining patient’s interest in patient portal use in a primary care clinic to improve portal adoption. in NJ Lightner & J Kalra (eds), Advances in Human Factors and Ergonomics in Healthcare and Medical Devices - Proceedings of the AHFE International Conference on Human Factors and Ergonomics in Healthcare and Medical Devices, 2019. Advances in Intelligent Systems and Computing, vol. 957, Springer Verlag, pp. 97-106, AHFE International Conference on Human Factors and Ergonomics in Healthcare and Medical Devices, 2019, Washington D.C., United States, 7/24/19. https://doi.org/10.1007/978-3-030-20451-8_10

Clarke MA, Karls KC. Determining patient’s interest in patient portal use in a primary care clinic to improve portal adoption. In Lightner NJ, Kalra J, editors, Advances in Human Factors and Ergonomics in Healthcare and Medical Devices - Proceedings of the AHFE International Conference on Human Factors and Ergonomics in Healthcare and Medical Devices, 2019. Springer Verlag. 2020. p. 97-106. (Advances in Intelligent Systems and Computing). doi: 10.1007/978-3-030-20451-8_10

Clarke, Martina A. ; Karls, Kelly C. / Determining patient’s interest in patient portal use in a primary care clinic to improve portal adoption. Advances in Human Factors and Ergonomics in Healthcare and Medical Devices - Proceedings of the AHFE International Conference on Human Factors and Ergonomics in Healthcare and Medical Devices, 2019. editor / Nancy J. Lightner ; Jay Kalra. Springer Verlag, 2020. pp. 97-106 (Advances in Intelligent Systems and Computing).

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Determining patient’s interest in patient portal use in a primary care clinic to improve portal adoption

Abstract

Publication series

Conference

Keywords

ASJC Scopus subject areas

Access to Document

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