e-Collaboration satisfaction: Empirical field studies of disconfirmation theory across two cultures

Gert Jan De Vreede, Bruce A. Reinig, Robert O. Briggs

Research output: Chapter in Book/Report/Conference proceedingConference contribution

2 Scopus citations

Abstract

Research has shown that although e-collaboration technologies can improve productivity, users will abandon these technologies if they feel dissatisfied after using them. Successful implementation of e-collaboration technologies can be especially challenging with cross-cultural teams, which often bring different values and expectations to their collaboration experiences. We seek to further understand the e-collaboration satisfaction phenomenon through disconfirmation theory. A disconfirmation model of e-collaboration satisfaction is tested with field studies in two cultures (the Netherlands and United States) which differ substantially on the cultural dimension of masculinity. Participants included 254 knowledge workers from the Netherlands and 259 knowledge workers from the United States. The disconfirmation model was supported in both cultures. Participants who reported positive disconfirmation with respect to a collaboration session scored significantly higher on a satisfaction scale than participants who reported negative disconfirmation. Implications for practitioners are discussed.

Original languageEnglish (US)
Title of host publication14th Americas Conference on Information Systems, AMCIS 2008
Pages731-740
Number of pages10
StatePublished - 2008
Event14th Americas Conference on Information Systems, AMCIS 2008 - Toronto, ON, Canada
Duration: Aug 14 2008Aug 17 2008

Publication series

Name14th Americas Conference on Information Systems, AMCIS 2008
Volume2

Conference

Conference14th Americas Conference on Information Systems, AMCIS 2008
CountryCanada
CityToronto, ON
Period8/14/088/17/08

Keywords

  • Disconfirmation theory
  • Masculinity
  • National culture
  • Satisfaction
  • e-Collaboration

ASJC Scopus subject areas

  • Computer Science Applications
  • Computer Networks and Communications
  • Library and Information Sciences
  • Information Systems

Fingerprint Dive into the research topics of 'e-Collaboration satisfaction: Empirical field studies of disconfirmation theory across two cultures'. Together they form a unique fingerprint.

  • Cite this

    De Vreede, G. J., Reinig, B. A., & Briggs, R. O. (2008). e-Collaboration satisfaction: Empirical field studies of disconfirmation theory across two cultures. In 14th Americas Conference on Information Systems, AMCIS 2008 (pp. 731-740). (14th Americas Conference on Information Systems, AMCIS 2008; Vol. 2).