Employee experiences with volunteers: Assessment, description, antecedents, and outcomes

Steven G. Rogelberg, Joseph A. Allen, James M. Conway, Adrian Goh, Lamarra Currie, Betsy McFarland

Research output: Contribution to journalArticlepeer-review

41 Scopus citations


Volunteers frequently serve public and nonprofit organizations, among them libraries, parks and recreation departments, social service groups, and religious organizations. Research on volunteers and volunteerism traditionally focuses on antecedents to volunteering and outcomes for volunteers. In this study, we attempt to build on the existing literature by examining the volunteer experience from the paid employee’s vantage point. Using a sample of employees who work alongside volunteers in animal care organizations (N = 270), we examine how employees described the volunteers with whom they interact. Although these assessments were generally positive, there was considerable variability. This appears to be explained, in part, by each organization’s volunteer resources management practices. Results also indicate that employees who reported less satisfactory experiences with volunteers also reported being more stressed, overworked, and less committed to the organization, and having a greater intention to quit. Importantly, these results held up even after controlling for general job satisfaction. Implications of these findings for theory and practice are discussed.

Original languageEnglish (US)
Pages (from-to)423-444
Number of pages22
JournalNonprofit Management and Leadership
Issue number4
StatePublished - Jun 2010
Externally publishedYes

ASJC Scopus subject areas

  • Strategy and Management


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