Evaluating decision support systems: A dialectical perspective

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8 Scopus citations


This paper raises a number of issues about the problem of evaluating a (decision) support system used for supporting unstructured and semi-structured problemsolving. The paper proposes a conceptual framework for the evaluation of support systems. This framework is based on an analysis of the evaluation realms, considered in terms of the whole decision-making process. The framework consists of two dimensions: the evaluation criteria and the evaluation object. The evaluation criteria are on a continuum from objective to subjective. The evaluation object consists of three components: the DSS design; the decision-making process; and the decision outcomes. The framework is then utilized to describe a systematic method for evaluating support systems. In addition to the above, a discussion about the implications of the framework and a comparison of predictive (a priori) versus a posteriori evaluation approaches is also included.

Original languageEnglish (US)
Article number184131
Pages (from-to)90-97
Number of pages8
JournalProceedings of the Annual Hawaii International Conference on System Sciences
StatePublished - 1991
Externally publishedYes
Event24th Annual Hawaii International Conference on System Sciences, HICSS 1991 - Kauai, United States
Duration: Jan 8 1991Jan 11 1991

ASJC Scopus subject areas

  • Engineering(all)


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