@inproceedings{57cfbc9f64c348b4872061cbd84c3dfe,
title = "Evaluating website quality using e-service quality dimensions",
abstract = "The objectives of this study are to determine the key dimensions that affect user experience on the website and evaluate a tool for measuring website quality. Two e-commerce websites, both from same business domain, were tested across the service quality dimensions identified in this study using a questionnaire. 15 subjects from a company group and 10 subjects from a student group participated the user testing. The results of user testing were then compared with website heuristic evaluation and indicated that the e-service quality dimensions could be used to capture user experience and evaluate quality of a website from a user satisfaction point of view. The results also have ramifications for designers of business websites.",
author = "V. Gnaneswaran and Pujari, {P. S.} and Bishu, {R. R.}",
year = "2008",
language = "English (US)",
isbn = "9781605606859",
series = "Proceedings of the Human Factors and Ergonomics Society",
pages = "1117--1121",
booktitle = "52nd Human Factors and Ergonomics Society Annual Meeting, HFES 2008",
note = "52nd Human Factors and Ergonomics Society Annual Meeting, HFES 2008 ; Conference date: 22-09-2008 Through 26-09-2008",
}