Abstract
The potential benefits of collaboration technologies are typically realized only in groups led by collaboration experts. This raises the facilitator-in-the-box challenge: Can collaboration expertise be packaged with collaboration technology in a form that nonexperts can reuse with no training on either tools or techniques? We address that challenge with process support applications (PSAs). We describe a collaboration support system (CSS) that combines a computer-assisted collaboration engineering platform for creating PSAs with a process support system runtime platform for executing PSAs. We show that the CSS meets its design goals: (1) to reduce development cycles for collaboration systems, (2) to allow nonprogrammers to design and develop PSAs, and (3) to package enough expertise in the tools that nonexperts could execute a well-designed collaborative work process without training.
Original language | English (US) |
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Pages (from-to) | 159-194 |
Number of pages | 36 |
Journal | Journal of Management Information Systems |
Volume | 29 |
Issue number | 4 |
DOIs | |
State | Published - Apr 1 2013 |
Keywords
- collaboration
- collaboration engineering
- collaboration support system
- collaboration technology
- computer-assisted collaboration engineering
- process support application
ASJC Scopus subject areas
- Management Information Systems
- Computer Science Applications
- Management Science and Operations Research
- Information Systems and Management