Facilitator-in-a-box: Process support applications to help practitioners realize the potential of collaboration technology

Robert O. Briggs, Gwendolyn L. Kolfschoten, Gert Jan De Vreede, Stephan Lukosch, Conan C. Albrecht

Research output: Contribution to journalArticlepeer-review

54 Scopus citations


The potential benefits of collaboration technologies are typically realized only in groups led by collaboration experts. This raises the facilitator-in-the-box challenge: Can collaboration expertise be packaged with collaboration technology in a form that nonexperts can reuse with no training on either tools or techniques? We address that challenge with process support applications (PSAs). We describe a collaboration support system (CSS) that combines a computer-assisted collaboration engineering platform for creating PSAs with a process support system runtime platform for executing PSAs. We show that the CSS meets its design goals: (1) to reduce development cycles for collaboration systems, (2) to allow nonprogrammers to design and develop PSAs, and (3) to package enough expertise in the tools that nonexperts could execute a well-designed collaborative work process without training.

Original languageEnglish (US)
Pages (from-to)159-194
Number of pages36
JournalJournal of Management Information Systems
Issue number4
StatePublished - Apr 1 2013


  • collaboration
  • collaboration engineering
  • collaboration support system
  • collaboration technology
  • computer-assisted collaboration engineering
  • process support application

ASJC Scopus subject areas

  • Management Information Systems
  • Computer Science Applications
  • Management Science and Operations Research
  • Information Systems and Management


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