Generating insight for reengineering

Kenneth R. Walsh, Gert Jan de Vreede

Research output: Chapter in Book/Report/Conference proceedingConference contribution

3 Scopus citations


A critical step in changing organizational structures and systems is the design of models that prescribe future configurations. However, little research has been done on the development of such `to-be' models. It appears that improving this step can have a significant impact on the success of the change effort as a whole. Using the focus theory of group productivity, we developed and evaluated a process for creating `to-be' models and tested it with an organization undergoing reengineering. Results suggest that the combined use of collaborative technology and animated simulation gives organization members a better understanding of current processes and problems associated with them and helps to generate significant ideas for process improvement. Special attention is required to facilitation methods and idea generation techniques that are designed to elicit radical change ideas in order to prevent a dominating focus on incremental improvement ideas.

Original languageEnglish (US)
Title of host publicationInformation Systems - Collaboration Systems and Technology
PublisherIEEE Comp Soc
Number of pages10
ISBN (Print)0818677430
StatePublished - 1997
Externally publishedYes
EventThe 1997 30th Annual Hawaii International Conference on System Sciences, HICSS-30 - Wailea, HI, USA
Duration: Jan 7 1997Jan 10 1997


ConferenceThe 1997 30th Annual Hawaii International Conference on System Sciences, HICSS-30
CityWailea, HI, USA

ASJC Scopus subject areas

  • General Computer Science


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