Heuristic evaluation of mission-critical software using a large team

Tim Buxton, Alvin Tarrell, Ann Fruhling

Research output: Chapter in Book/Report/Conference proceedingConference contribution

1 Scopus citations

Abstract

Heuristic evaluation is a common technique for assessing usability, but is most often conducted using a team of 3-5 individuals. Our project involved a team of 16 stakeholders assessing usability of a mission-critical decision support system for the US military. Data collected from so many evaluators could easily become overwhelming, so we devised a method to first filter evaluations based on agreement between evaluators, and then further prioritize findings based on their individual Frequency, Impact, and Severity scores. We termed our methodology the 'Integrated Stakeholder Usability Evaluation Process,' and believe it will be useful for other researchers conducting similar research involving heuristic evaluations with large groups.

Original languageEnglish (US)
Title of host publicationHuman-Computer Interaction
Subtitle of host publicationInteracting in Various Application Domains - 13th International Conference, HCI International 2009, Proceedings
Pages673-682
Number of pages10
EditionPART 4
DOIs
StatePublished - 2009
Event13th International Conference on Human-Computer Interaction, HCI International 2009 - San Diego, CA, United States
Duration: Jul 19 2009Jul 24 2009

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
NumberPART 4
Volume5613 LNCS
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349

Conference

Conference13th International Conference on Human-Computer Interaction, HCI International 2009
CountryUnited States
CitySan Diego, CA
Period7/19/097/24/09

Keywords

  • Decision Support
  • Heuristic Evaluation
  • Usability Evaluation Methods

ASJC Scopus subject areas

  • Theoretical Computer Science
  • Computer Science(all)

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