TY - GEN
T1 - Heuristic evaluation of mission-critical software using a large team
AU - Buxton, Tim
AU - Tarrell, Alvin
AU - Fruhling, Ann
PY - 2009
Y1 - 2009
N2 - Heuristic evaluation is a common technique for assessing usability, but is most often conducted using a team of 3-5 individuals. Our project involved a team of 16 stakeholders assessing usability of a mission-critical decision support system for the US military. Data collected from so many evaluators could easily become overwhelming, so we devised a method to first filter evaluations based on agreement between evaluators, and then further prioritize findings based on their individual Frequency, Impact, and Severity scores. We termed our methodology the 'Integrated Stakeholder Usability Evaluation Process,' and believe it will be useful for other researchers conducting similar research involving heuristic evaluations with large groups.
AB - Heuristic evaluation is a common technique for assessing usability, but is most often conducted using a team of 3-5 individuals. Our project involved a team of 16 stakeholders assessing usability of a mission-critical decision support system for the US military. Data collected from so many evaluators could easily become overwhelming, so we devised a method to first filter evaluations based on agreement between evaluators, and then further prioritize findings based on their individual Frequency, Impact, and Severity scores. We termed our methodology the 'Integrated Stakeholder Usability Evaluation Process,' and believe it will be useful for other researchers conducting similar research involving heuristic evaluations with large groups.
KW - Decision Support
KW - Heuristic Evaluation
KW - Usability Evaluation Methods
UR - http://www.scopus.com/inward/record.url?scp=70349085823&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=70349085823&partnerID=8YFLogxK
U2 - 10.1007/978-3-642-02583-9_73
DO - 10.1007/978-3-642-02583-9_73
M3 - Conference contribution
AN - SCOPUS:70349085823
SN - 364202582X
SN - 9783642025822
T3 - Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
SP - 673
EP - 682
BT - Human-Computer Interaction
T2 - 13th International Conference on Human-Computer Interaction, HCI International 2009
Y2 - 19 July 2009 through 24 July 2009
ER -