How a silver bullet may lose its shine

Gert Jan De Vreede, Robert M. Davison, Robert O. Briggs

Research output: Contribution to journalReview articlepeer-review

58 Scopus citations


The study of group support systems (GSS) for structuring and focusing the efforts of team working towards the goal is discussed. It is suggested that GSS help in evaluating the concepts, organizing, decision making and plan for action which makes the users to work across the globe. The features of the GSS process is that it did not include time for oral discussion of the concepts developed during electronic brainstorming. It is observed from the research that GSS users exchange more information and develop more creative solution while cutting project hours and cycle times by 50%. It is also suggested that one of the best ways to realize the potential of group support systems is to learn from its failed implementation.

Original languageEnglish (US)
Pages (from-to)96-101
Number of pages6
JournalCommunications of the ACM
Issue number8
StatePublished - Aug 2003

ASJC Scopus subject areas

  • Computer Science(all)


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