@article{1e358213dcc94be0bebdb02439b8e9ae,
title = "How Well Do Interviewers Record Responses to Numeric, Interviewer Field-code, and Open-ended Narrative Questions in Telephone Surveys?",
abstract = "Telephone survey interviewers need to be able to accurately record answers to questions. While straightforward for closed questions, this task can be complicated for open questions. We examine interviewer recording accuracy rates from a national landline random digit dial telephone survey. We find that accuracy rates are over 90% for numeric response and interviewer-code, single-response items but are astonishingly low (49%) for a multiple-answer, nominal, interviewer-code item. Accuracy rates for narrative open questions were around 90% for themes but only about 70% for themes and elaborations. Interviewer behaviors (e.g., probing, feedback) are generally associated with lower accuracy rates. Implications for questionnaire design, interviewer training, and coding procedures are discussed.",
author = "Smyth, {Jolene D.} and Kristen Olson",
note = "Funding Information: Thanks to our undergraduate behavior coders, and Beth Cochran, Jinyoung Lee, Jerry Timbrook, Alexis Swendener, and Antje Kirchner for research assistance. Declaration of Conflicting Interests The author(s) declared no potential conflicts of interest with respect to the research, authorship, and/or publication of this article. Funding The author(s) disclosed receipt of the following financial support for the research, authorship, and/or publication of this article: This work was supported by a National Science Foundation grant [SES-1132015] to [KO]. Supplemental Material Supplemental material for this article is available online. Publisher Copyright: {\textcopyright} The Author(s) 2019.",
year = "2020",
month = feb,
day = "1",
doi = "10.1177/1525822X19888707",
language = "English (US)",
volume = "32",
pages = "89--104",
journal = "Field Methods",
issn = "1525-822X",
publisher = "SAGE Publications Inc.",
number = "1",
}