@inproceedings{315ce24d0e4b40f78ef0657d3ac43883,
title = "Identification-interaction innovation: A phenomenological basis for an information services view",
abstract = "In this chapter, we challenge the received view of design research in light of an information services view. We argue that, in relation to the work of Orlikowski and Iacono, an information services view describes a unique class of information systems (IS), in which users are able to identify, interact and innovate with information service systems. To better support this phenomenon, we propose a phenomenological approach to better understand participant interaction and redesign of recombinant services in the secondary design phase. We suggest four design metaphors that will shape our perception and design approach to this emerging class of cognitive-technical systems.",
author = "Dirk Hovorka and Matt Germonprez",
year = "2010",
doi = "10.22459/isf.12.2010.01",
language = "English (US)",
series = "Information Systems Foundations: The Role of Design Science",
publisher = "ANU E Press",
pages = "3--19",
editor = "Hart, {Dennis N.} and Gregor, {Shirley D.}",
booktitle = "Information Systems Foundations",
note = "4th Biennial Information Systems Foundations Workshop, WISF 2008 ; Conference date: 02-10-2008 Through 03-10-2008",
}