Identifying Persistent Usability Issues When Using an Electronic Health Record to Inform EHR Instructional Redesign

Martina A. Clarke, Jeffery L. Belden, Min S. Kim

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

Ineffective training can impact the perceived ease of use of an electronic health record (EHR) system. This study aims to determine persistent usability issues experienced by primary care residents when using an EHR to inform EHR instructional overhaul. Methods: Primary care residents participated in two rounds of usability tests. Physicians completed nineteen tasks based on an Five themes emerged during analysis: (1) Inconsistencies, (2) User Interface Issues, (3) Structured Data Issues, (4) Ambiguous Terminologies, and (5) Workarounds. This study was novel in that the authors have no knowledge of any iterative EHR usability studies among primary care residents to assist in improving EHR training.

Original languageEnglish (US)
Title of host publicationAdvances in Human Factors and Ergonomics in Healthcare and Medical Devices - Proceedings of the AHFE 2020 Virtual Conference on Human Factors and Ergonomics in Healthcare and Medical Devices
EditorsJay Kalra, Nancy J. Lightner
PublisherSpringer
Pages274-281
Number of pages8
ISBN (Print)9783030508371
DOIs
StatePublished - 2020
EventAHFE Virtual Conference on Human Factors and Ergonomics in Healthcare and Medical Devices, and the International Conference on Human Factors in Aging and Special Needs, 2020 - San Diego, United States
Duration: Jul 16 2020Jul 20 2020

Publication series

NameAdvances in Intelligent Systems and Computing
Volume1205 AISC
ISSN (Print)2194-5357
ISSN (Electronic)2194-5365

Conference

ConferenceAHFE Virtual Conference on Human Factors and Ergonomics in Healthcare and Medical Devices, and the International Conference on Human Factors in Aging and Special Needs, 2020
CountryUnited States
CitySan Diego
Period7/16/207/20/20

Keywords

  • Electronic health record
  • Human-computer interaction
  • Usability

ASJC Scopus subject areas

  • Control and Systems Engineering
  • Computer Science(all)

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  • Cite this

    Clarke, M. A., Belden, J. L., & Kim, M. S. (2020). Identifying Persistent Usability Issues When Using an Electronic Health Record to Inform EHR Instructional Redesign. In J. Kalra, & N. J. Lightner (Eds.), Advances in Human Factors and Ergonomics in Healthcare and Medical Devices - Proceedings of the AHFE 2020 Virtual Conference on Human Factors and Ergonomics in Healthcare and Medical Devices (pp. 274-281). (Advances in Intelligent Systems and Computing; Vol. 1205 AISC). Springer. https://doi.org/10.1007/978-3-030-50838-8_38