Information processing in a mail order filling company. Case study 1

R. R. Bishu, B. Donohue, P. Murphy, R. O. Hoffman

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

Filling mail order picking tickets requires the picker to determine if the item on the ticket is in the picker's bay, reading the bin address and picking the item. A order picking ticket was investigated to determine if ergonomic improvements would result in improved productivity and accuracy. Color, position, and highlighting cues were systematically varied in a computer simulated version of the picking task. It was concluded that color and position significantly influence the processing time, while highlighting had no effect on processing time. Expert pickers were slower, but more accurate than the novice pickers. Recommendations for improving the order picking ticket were made and implemented with very encouraging results.

Original languageEnglish (US)
Title of host publicationProc 1990 Int Ind Eng
Editors Anon
PublisherPubl by IIE
Pages174-179
Number of pages6
ISBN (Print)0898061121
StatePublished - 1990
EventProceedings of the 1990 International Industrial Engineering Conference - San Francisco, CA, USA
Duration: May 20 1990May 23 1990

Publication series

NameInternational Industrial Engineering Conference Proceedings

Other

OtherProceedings of the 1990 International Industrial Engineering Conference
CitySan Francisco, CA, USA
Period5/20/905/23/90

ASJC Scopus subject areas

  • Industrial and Manufacturing Engineering

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  • Cite this

    Bishu, R. R., Donohue, B., Murphy, P., & Hoffman, R. O. (1990). Information processing in a mail order filling company. Case study 1. In Anon (Ed.), Proc 1990 Int Ind Eng (pp. 174-179). (International Industrial Engineering Conference Proceedings). Publ by IIE.