Information quality in the banking industries

Lotfollah Najjar, Ram Bishu

Research output: Chapter in Book/Report/Conference proceedingConference contribution

3 Scopus citations


Poor information quality is very costly and may cause serious financial problems for industries. Customers, suppliers, stakeholders, and employees through the supply chain are negatively impacted as the result of poor information quality. Data quality problems are exacerbated in large organizational databases and distributed through the multiple data sources. Any decision making based on poor information quality can lead to a poor service, error in the statement, and ultimately loss of the customers. The objective of this research was to identify underlying dimensions of information quality and to assess the importance of each of these dimensions. Two different large banks were selected, with five branches among them. The IQ (Information Quality) questionnaires were sent to 278 employees of the banks that use information to serve internal or external customers. The result of the information quality analysis showed that all of the information quality dimensions except accessibility were significantly different between banks, but they were the same for branches within each bank. Reputation, believability, valueadded, and relevancy had the highest score; completeness, access, and security had the lowest score for all the banks.

Original languageEnglish (US)
Title of host publicationAssociation for Information Systems - 11th Americas Conference on Information Systems, AMCIS 2005
Subtitle of host publicationA Conference on a Human Scale
Number of pages9
StatePublished - 2005
Event11th Americas Conference on Information Systems, AMCIS 2005 - Omaha, NE, United States
Duration: Aug 11 2005Aug 15 2005

Publication series

NameAssociation for Information Systems - 11th Americas Conference on Information Systems, AMCIS 2005: A Conference on a Human Scale


Conference11th Americas Conference on Information Systems, AMCIS 2005
Country/TerritoryUnited States
CityOmaha, NE


  • Banking industry
  • Data quality
  • Information quality

ASJC Scopus subject areas

  • Computer Science Applications
  • Computer Networks and Communications
  • Information Systems
  • Library and Information Sciences


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