Information quality on the World Wide Web: A framework to measure and its validation

Jaikrit S. Kandari, Erick C. Jones, Fiona F. Nah, Ram R. Bishu

Research output: Chapter in Book/Report/Conference proceedingConference contribution

5 Scopus citations

Abstract

The scale and reach of published information on the World Wide Web dwarfs the printed paper world. Users are getting information from the web at the click of a button however they must dodge bad and sub-quality information before they can access and use quality content. Researchers have aimed to address this problem by suggesting various information quality frameworks. This article contends that these models though varied in their approach and application, share a greater commonality. It seeks to identify the common attributes that exist across these frameworks. A new framework for the measurement of information quality is developed and twenty two dimensions are identified for measuring information quality in context of the web from a user perspective. An online survey instrument is used for data collection. The research argues that WWW is not a homogeneous entity and should be understood from individual aspects and their interactions. It uses three independent variables of web domain, type of website and nationality to arrive at its conclusion. Results highlight nine IQ dimensions which are important across the whole web environment, while thirteen dimensions are dependent on the main effects or their interactions. The results also are in-line with Hofstede's cultural dimensions.

Original languageEnglish (US)
Title of host publicationIMCIC 2011 - 2nd International Multi-Conference on Complexity, Informatics and Cybernetics, Proceedings
EditorsHsing-Wei Chu, Nagib C. Callaos, C. Dale Zinn, William Lesso, Friederich Welsch, Michael J. Savoie
PublisherInternational Institute of Informatics and Systemics, IIIS
Pages204-209
Number of pages6
ISBN (Electronic)9781936338269
StatePublished - 2011
Event2nd International Multi-Conference on Complexity, Informatics and Cybernetics, IMCIC 2011 - Orlando, United States
Duration: Mar 27 2011Mar 30 2011

Publication series

NameIMCIC 2011 - 2nd International Multi-Conference on Complexity, Informatics and Cybernetics, Proceedings
Volume2

Other

Other2nd International Multi-Conference on Complexity, Informatics and Cybernetics, IMCIC 2011
CountryUnited States
CityOrlando
Period3/27/113/30/11

Keywords

  • Hofstede's cultural dimensions
  • IQ frameworks
  • Information quality (IQ)

ASJC Scopus subject areas

  • Artificial Intelligence
  • Information Systems
  • Computer Networks and Communications

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  • Cite this

    Kandari, J. S., Jones, E. C., Nah, F. F., & Bishu, R. R. (2011). Information quality on the World Wide Web: A framework to measure and its validation. In H-W. Chu, N. C. Callaos, C. D. Zinn, W. Lesso, F. Welsch, & M. J. Savoie (Eds.), IMCIC 2011 - 2nd International Multi-Conference on Complexity, Informatics and Cybernetics, Proceedings (pp. 204-209). (IMCIC 2011 - 2nd International Multi-Conference on Complexity, Informatics and Cybernetics, Proceedings; Vol. 2). International Institute of Informatics and Systemics, IIIS.