Information technology for enhancing team problem solving and decision making

Gert Jan de Vreede, Benjamin Wigert, Triparna de Vreede, Onook Oh, Roni Reiter-Palmon, Robert Briggs

Research output: Chapter in Book/Report/Conference proceedingChapter


Fueled by a combination of decreasing costs and increasing capabilities, information technology (IT) has penetrated almost every successful workplace. Organizations have long focused on supporting the individual needs of their workers by offering applications such as word processors, spreadsheets, and database systems. However, with the advent of cost-effective communication technologies and ubiquitous Internet access, workplaces have become connected. As a result, the use of IT has shifted over the past 20 years from supporting pure computation activities toward coordination and collaboration activities within and between organizations. IT has become the essential vehicle for mediating interpersonal and group communication. As such, the nature and appearance of IT have changed accordingly. Information systems have taken the shape of socio-technical networks that are designed specifically to make information workers more effective at their jobs by means of making problem-solving and decision-making tasks more collaborative.

Original languageEnglish (US)
Title of host publicationComputing Handbook, Third Edition
Subtitle of host publicationInformation Systems and Information Technology
PublisherCRC Press
ISBN (Electronic)9781439898567
ISBN (Print)9781439898543
StatePublished - Jan 1 2014

ASJC Scopus subject areas

  • Mathematics(all)
  • Computer Science(all)


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