Integrated modeling of technical and business aspects in service networks

Frank Schulz, Simon Caton, Wibke Michalk, Christian Haas, Christof Momm, Markus Hedwig, Marcus McCallister, Daniel Rolli

Research output: Chapter in Book/Report/Conference proceedingChapter

2 Scopus citations

Abstract

The current trend towards a global services economy provides significant opportunities and challenges. For establishing complex services and delivering competitive advantages, several service providers have to work together. This collaboration creates a service network as an organizational form to be managed by a so-called service integrator. Within a service network, multiple dependencies between the resulting service and the contributions of the various service providers exist, on both technical and business aspects. In addition to the functional aspects, the non-functional service properties and respective service levels are of great importance. Successful joint management of the technical and business dependencies is a key prerequisite for the successful management of service networks. This paper contributes an approach to the integrated modeling of dependencies in service networks. The relations between services and the relations between service levels are made explicitly and form the basis for effective decision support and management of service networks. The concept has been implemented and evaluated in various case studies and industrial settings.

Original languageEnglish (US)
Title of host publicationIntegration of Practice-Oriented Knowledge Technology
Subtitle of host publicationTrends and Prospectives
PublisherSpringer-Verlag Berlin Heidelberg
Pages119-128
Number of pages10
Volume9783642344718
ISBN (Electronic)9783642344718
ISBN (Print)3642344704, 9783642344701
DOIs
StatePublished - Aug 1 2013
Externally publishedYes

Keywords

  • Cloud Computing
  • Service Level Agreement
  • Service Value Network

ASJC Scopus subject areas

  • Engineering(all)

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