Abstract
The purpose of this study was to determine if IS managers were familiar with the basic concepts /tools and potential benefits of TQM. This was accomplished by administering a questionnaire to a sample of IS managers who currently work for business units. The results have implications for both IS managers and researchers. IS managers were familiar with the language of TQM, but did not really understand its underlying philosophies and/or principles. The IS manager must be willing to commit to the TQM strategy for the long run. Also, most IS managers believed that top management leadership is a critical factor in their success.
| Original language | English (US) |
|---|---|
| Pages | 519-522 |
| Number of pages | 4 |
| State | Published - 2000 |
| Event | Proceedings of the XIVth Triennial Congress of the International Ergonomics Association and 44th Annual Meeting of the Human Factors and Ergonomics Association, 'Ergonomics for the New Millennnium' - San Diego, CA, United States Duration: Jul 29 2000 → Aug 4 2000 |
Conference
| Conference | Proceedings of the XIVth Triennial Congress of the International Ergonomics Association and 44th Annual Meeting of the Human Factors and Ergonomics Association, 'Ergonomics for the New Millennnium' |
|---|---|
| Country/Territory | United States |
| City | San Diego, CA |
| Period | 7/29/00 → 8/4/00 |
ASJC Scopus subject areas
- Human Factors and Ergonomics