Integration of information technology and TQM

Lotfollah Najjar, Ram R. Bishu

Research output: Contribution to conferencePaper

Abstract

The purpose of this study was to determine if IS managers were familiar with the basic concepts /tools and potential benefits of TQM. This was accomplished by administering a questionnaire to a sample of IS managers who currently work for business units. The results have implications for both IS managers and researchers. IS managers were familiar with the language of TQM, but did not really understand its underlying philosophies and/or principles. The IS manager must be willing to commit to the TQM strategy for the long run. Also, most IS managers believed that top management leadership is a critical factor in their success.

Original languageEnglish (US)
Pages519-522
Number of pages4
StatePublished - 2000
EventProceedings of the XIVth Triennial Congress of the International Ergonomics Association and 44th Annual Meeting of the Human Factors and Ergonomics Association, 'Ergonomics for the New Millennnium' - San Diego, CA, United States
Duration: Jul 29 2000Aug 4 2000

Conference

ConferenceProceedings of the XIVth Triennial Congress of the International Ergonomics Association and 44th Annual Meeting of the Human Factors and Ergonomics Association, 'Ergonomics for the New Millennnium'
CountryUnited States
CitySan Diego, CA
Period7/29/008/4/00

ASJC Scopus subject areas

  • Human Factors and Ergonomics

Fingerprint Dive into the research topics of 'Integration of information technology and TQM'. Together they form a unique fingerprint.

  • Cite this

    Najjar, L., & Bishu, R. R. (2000). Integration of information technology and TQM. 519-522. Paper presented at Proceedings of the XIVth Triennial Congress of the International Ergonomics Association and 44th Annual Meeting of the Human Factors and Ergonomics Association, 'Ergonomics for the New Millennnium', San Diego, CA, United States.