IT-supported formal control: How perceptual (in)congruence affects the convergence of crowd-sourced ideas

Isabella Seeber, Lena Waizenegger, Lukas Demetz, Alexander B. Merz, G. J. De Vreede, Ronald Maier, Barbara Weber

Research output: Chapter in Book/Report/Conference proceedingConference contribution

5 Scopus citations


IT-supported teams face challenges when converging on crowd-sourced ideas. One reason is that teams have difficulties in establishing shared understanding. Enacting formal control has been suggested as a way how to overcome these challenges as they help to develop shared understanding and focus interactions on the team outcome, i.e. the ideas in a converged list. However, it is unclear if formal control can facilitate perceptual congruence and what effect it has on idea quality, e.g., an idea's elaborateness. Perceptual congruence is operationalized by examining the agreement between leaders and team members on depth of interaction to build shared understanding. The findings show that teams receiving formal control outperform self-managed teams in terms of depth of interaction and extent of idea development. Moreover, findings indicate that extent of idea development is high at the extreme ends of perceptual congruence. Perceptual incongruence was found to be detrimental for extent of idea development.

Original languageEnglish (US)
Title of host publication2016 International Conference on Information Systems, ICIS 2016
PublisherAssociation for Information Systems
ISBN (Electronic)9780996683135
StatePublished - 2016
Event2016 International Conference on Information Systems, ICIS 2016 - Dublin, Ireland
Duration: Dec 11 2016Dec 14 2016

Publication series

Name2016 International Conference on Information Systems, ICIS 2016


Other2016 International Conference on Information Systems, ICIS 2016


  • Crowdsourcing
  • Formal control
  • Idea convergence
  • Leadership
  • Perceptual congruence

ASJC Scopus subject areas

  • Information Systems

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