Background: Even prior to the pandemic, many US physicians experienced burnout affecting patient care quality, safety and experience. Institutions often focus on personal resilience instead of system-level issues. Our leaders developed a novel process to identify and prioritise key system-related solutions and work to mitigate factors that negatively impact clinician well-being through a structured listening campaign. Methods: The listening campaign consists of meeting with each clinician group leader, a group listening session, a follow-up meeting with the leader, a final report and a follow-up session. During the listening session, clinicians engage in open discussion about what is going well, complete individual reflection worksheets and identify one € wish' to improve their professional satisfaction. Participants rate these wishes to assist with prioritisation. Results: As of January 2020, over 200 clinicians participated in 20 listening sessions. One hundred and twenty-two participants completed a survey; 80% stated they benefited from participation and 83% would recommend it to others. Conclusion: Collecting feedback from clinicians on their experience provides guidance for leaders in prioritising initiatives and opportunities to connect clinicians to organisational resources. A listening campaign is a tool recommended for healthcare systems to elicit clinician perspectives and communicate efforts to address systemic factors.

Original languageEnglish (US)
Article numberleader-2022-000701
JournalBMJ Leader
StateAccepted/In press - 2023


  • clinical leadership
  • communication
  • health system
  • improvement

ASJC Scopus subject areas

  • Leadership and Management
  • Health Policy
  • Strategy and Management


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