Managerial Communication Practices in Chinese Factories: A Preliminary Investigation

Kathleen Krone, Mary Garrett, Ling Chen

Research output: Contribution to journalArticlepeer-review

16 Scopus citations


This paper presents the results of a preliminary study of selected managerial communication practices in Chinese factories. Members of a delegation of Chinese managers visiting the U.S. were interviewed to explore: (a) the extent to which Chinese factories conform to a bureaucratic model of organization, and (b) factory director communication within these organization. Of particular interest were their upward and downward communication practices, and their methods for persuading and motivating workers and managing conflicts with problem employees. The results of our investigation reveal a distinctive form of bureaucracy operating within these factories. Moreover, we describe patterns of managerial communication practices that can be traced to cultural context, Chinese ideology and organizational structure of the state-owned factory in mainland China.

Original languageEnglish (US)
Pages (from-to)229-252
Number of pages24
JournalJournal of Business Communication
Issue number3
StatePublished - Jun 1992

ASJC Scopus subject areas

  • Business, Management and Accounting (miscellaneous)
  • Economics, Econometrics and Finance (miscellaneous)

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