Managing resistance to organizational change: How GSS can reveal role related resistance behaviors

Sajda Qureshi, Alanah Davis

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

Organizational change brings about a number of behaviors that are seen to run counter to the implementation of the information systems. These behaviors may be seen as jeopardizing the success of the change process and the success of the information system. This paper investigates the resistance to change using a change management game conducted with senior level employees and partners of a top four consulting company. While the task was based on a real organizational transformation, the participants were also going through the same real experiences. Following analysis of resistance to change behaviors, this paper provides insight into the ways in which resistance to change can be mitigated. The contribution of this paper is in the discovery of change management behaviors as they relate to organizational transformation and information systems development.

Original languageEnglish (US)
Title of host publicationProceedings of the 40th Annual Hawaii International Conference on System Sciences 2007, HICSS'07
DOIs
StatePublished - 2007
Event40th Annual Hawaii International Conference on System Sciences 2007, HICSS'07 - Big Island, HI, United States
Duration: Jan 3 2007Jan 6 2007

Publication series

NameProceedings of the Annual Hawaii International Conference on System Sciences
ISSN (Print)1530-1605

Conference

Conference40th Annual Hawaii International Conference on System Sciences 2007, HICSS'07
CountryUnited States
CityBig Island, HI
Period1/3/071/6/07

Keywords

  • Change challenge
  • Information and communication technology
  • Resistance to change
  • Stakeholders

ASJC Scopus subject areas

  • Engineering(all)

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  • Cite this

    Qureshi, S., & Davis, A. (2007). Managing resistance to organizational change: How GSS can reveal role related resistance behaviors. In Proceedings of the 40th Annual Hawaii International Conference on System Sciences 2007, HICSS'07 [4076886] (Proceedings of the Annual Hawaii International Conference on System Sciences). https://doi.org/10.1109/HICSS.2007.333