Measuring information systems success: Models, dimensions, measures, and interrelationships

Stacie Petter, William DeLone, Ephraim McLean

Research output: Contribution to journalArticle

837 Scopus citations

Abstract

Since DeLone and McLean (D&M) developed their model of IS success, there has been much research on the topic of success as well as extensions and tests of their model. Using the technique of a qualitative literature review, this research reviews 180 papers found in the academic literature for the period 1992-2007 dealing with some aspect of IS success. Using the six dimensions of the D&M model - system quality, information quality, service quality, use, user satisfaction, and net benefits - 90 empirical studies were examined and the results summarized. Measures for the six success constructs are described and 15 pairwise associations between the success constructs are analyzed. This work builds on the prior research related to IS success by summarizing the measures applied to the evaluation of IS success and by examining the relationships that comprise the D&M IS success model in both individual and organizational contexts.

Original languageEnglish (US)
Pages (from-to)236-263
Number of pages28
JournalEuropean Journal of Information Systems
Volume17
Issue number3
DOIs
StatePublished - Jun 2008

Keywords

  • IS effectiveness
  • IT performance
  • Information systems success
  • Literature review
  • Measurement
  • Organizational and individual use of IS

ASJC Scopus subject areas

  • Information Systems
  • Library and Information Sciences

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