Measuring participants' perception on facilitation in Group Support Systems meetings

G. J. De Vreede, F. Niederman, I. Paarlberg

Research output: Contribution to conferencePaperpeer-review

7 Scopus citations


Facilitation is often considered to be one of the key factors in the successful application of Group Support Systems. Research on GSS facilitation has revealed insight into the types of tasks performed by facilitators and the potential positive effects of facilitation on group consensus and satisfaction. However, earlier research has hardly approached GSS facilitation from the participants' point of view. This paper presents a study in which a questionnaire was developed and distributed to 182 participants of facilitated GSS meeting in order to measure their perception on various facilitation tasks. The results suggested three categories of facilitation tasks that are perceived important by participants. Each of these categories strongly correlated with participants' meeting satisfaction. Further research is needed to refine these categories so that the instrument may be used to evaluate a facilitator's performance.

Original languageEnglish (US)
Number of pages9
StatePublished - 2001
Event2001 ACM SIGCPR Conference - San Diego, CA, Afghanistan
Duration: Apr 19 2001Apr 21 2001


Conference2001 ACM SIGCPR Conference
CitySan Diego, CA


  • Facilitation
  • Group support systems
  • Groupware
  • Moderation
  • Satisfaction

ASJC Scopus subject areas

  • Software

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