Measuring participants' perception on facilitation in Group Support Systems meetings

G. J. De Vreede; F. Niederman; I. Paarlberg

doi:10.1145/371209.371232

Measuring participants' perception on facilitation in Group Support Systems meetings

G. J. De Vreede, F. Niederman, I. Paarlberg

Research output: Contribution to conference › Paper › peer-review

7 Scopus citations

Abstract

Facilitation is often considered to be one of the key factors in the successful application of Group Support Systems. Research on GSS facilitation has revealed insight into the types of tasks performed by facilitators and the potential positive effects of facilitation on group consensus and satisfaction. However, earlier research has hardly approached GSS facilitation from the participants' point of view. This paper presents a study in which a questionnaire was developed and distributed to 182 participants of facilitated GSS meeting in order to measure their perception on various facilitation tasks. The results suggested three categories of facilitation tasks that are perceived important by participants. Each of these categories strongly correlated with participants' meeting satisfaction. Further research is needed to refine these categories so that the instrument may be used to evaluate a facilitator's performance.

Original language	English (US)
Pages	173-181
Number of pages	9
DOIs	https://doi.org/10.1145/371209.371232
State	Published - 2001
Externally published	Yes
Event	2001 ACM SIGCPR Conference - San Diego, CA, Afghanistan Duration: Apr 19 2001 → Apr 21 2001

Conference

Conference	2001 ACM SIGCPR Conference
Country/Territory	Afghanistan
City	San Diego, CA
Period	4/19/01 → 4/21/01

Keywords

Facilitation
Group support systems
Groupware
Moderation
Satisfaction

ASJC Scopus subject areas

Software

Access to Document

10.1145/371209.371232

Cite this

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title = "Measuring participants' perception on facilitation in Group Support Systems meetings",

abstract = "Facilitation is often considered to be one of the key factors in the successful application of Group Support Systems. Research on GSS facilitation has revealed insight into the types of tasks performed by facilitators and the potential positive effects of facilitation on group consensus and satisfaction. However, earlier research has hardly approached GSS facilitation from the participants' point of view. This paper presents a study in which a questionnaire was developed and distributed to 182 participants of facilitated GSS meeting in order to measure their perception on various facilitation tasks. The results suggested three categories of facilitation tasks that are perceived important by participants. Each of these categories strongly correlated with participants' meeting satisfaction. Further research is needed to refine these categories so that the instrument may be used to evaluate a facilitator's performance.",

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doi = "10.1145/371209.371232",

language = "English (US)",

pages = "173--181",

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T1 - Measuring participants' perception on facilitation in Group Support Systems meetings

AU - De Vreede, G. J.

AU - Niederman, F.

AU - Paarlberg, I.

PY - 2001

Y1 - 2001

N2 - Facilitation is often considered to be one of the key factors in the successful application of Group Support Systems. Research on GSS facilitation has revealed insight into the types of tasks performed by facilitators and the potential positive effects of facilitation on group consensus and satisfaction. However, earlier research has hardly approached GSS facilitation from the participants' point of view. This paper presents a study in which a questionnaire was developed and distributed to 182 participants of facilitated GSS meeting in order to measure their perception on various facilitation tasks. The results suggested three categories of facilitation tasks that are perceived important by participants. Each of these categories strongly correlated with participants' meeting satisfaction. Further research is needed to refine these categories so that the instrument may be used to evaluate a facilitator's performance.

AB - Facilitation is often considered to be one of the key factors in the successful application of Group Support Systems. Research on GSS facilitation has revealed insight into the types of tasks performed by facilitators and the potential positive effects of facilitation on group consensus and satisfaction. However, earlier research has hardly approached GSS facilitation from the participants' point of view. This paper presents a study in which a questionnaire was developed and distributed to 182 participants of facilitated GSS meeting in order to measure their perception on various facilitation tasks. The results suggested three categories of facilitation tasks that are perceived important by participants. Each of these categories strongly correlated with participants' meeting satisfaction. Further research is needed to refine these categories so that the instrument may be used to evaluate a facilitator's performance.

KW - Facilitation

KW - Group support systems

KW - Groupware

KW - Moderation

KW - Satisfaction

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ER -

Measuring participants' perception on facilitation in Group Support Systems meetings

Abstract

Conference

Keywords

ASJC Scopus subject areas

Access to Document

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