Participant satisfaction methods and outcomes in Medicaid managed care.

Teresa L. Barry, Katherine Laux Kaiser, Patricia Lopez, Mary E. McNulty

Research output: Contribution to journalArticle

4 Scopus citations

Abstract

Participant satisfaction is an important outcome in evaluating the effectiveness of healthcare programs and benefits. With vulnerable populations, such as Medicaid beneficiaries, determining participant satisfaction poses unique challenges. The purpose of this article is to discuss participant satisfaction methods and outcomes from a multi-year experience of surveying Medicaid Managed Care (MMC) participants in Nebraska (2000-2005). Using a variety of survey methods, the foci were to measure satisfaction with MMC enrollment, understanding of MMC guidelines, and satisfaction with education services provided. Results illustrate response rate patterns and outcome trends that contribute to quality improvement knowledge useful for others surveying Medicaid populations.

Original languageEnglish (US)
Pages (from-to)21-29
Number of pages9
JournalJournal for healthcare quality : official publication of the National Association for Healthcare Quality
Volume31
Issue number1
DOIs
StatePublished - Jan 1 2009

ASJC Scopus subject areas

  • Health Policy
  • Public Health, Environmental and Occupational Health

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