Patient preferences for authentication and security: A comparison study of younger and older patients

Ann Fruhling, Devika Ramachandran, Tamara Bernard, Ryan Schuetzler, John Windle

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

We examine authentication and security preferences of younger versus older patients in the healthcare domain. Previous research has investigated users' perception of the acceptability of various forms of authentication in non-healthcare domains, but not patients’ preferences. First, we developed an interactive prototype to test three authentication methods: passwords, pattern, and voice. Our results indicate that younger patients prefer passwords by a significant margin. Older patients indicated more mixed preferences. In addition, we evaluated the level of security patients desired for protection of health information compared to financial information. We found no difference based on age: both groups felt financial security is more important than health data security. The findings of this research can be used to improve and enhance usability of future PHRs and overall PHR usage by patients. While this study is specific to cardiology patients we believe the results are generalizable to all patients with chronic conditions.

Original languageEnglish (US)
Title of host publicationSIGMIS-CPR 2018 - Proceedings of the 2018 ACM SIGMIS Conference on Computers and People Research
PublisherAssociation for Computing Machinery, Inc
Pages11-17
Number of pages7
ISBN (Electronic)9781450357685
DOIs
StatePublished - Jun 18 2018
Event2018 ACM SIGMIS Conference on Computers and People Research, SIGMIS-CPR 2018 - Buffalo-Niagara Falls, United States
Duration: Jun 18 2018Jun 20 2018

Publication series

NameSIGMIS-CPR 2018 - Proceedings of the 2018 ACM SIGMIS Conference on Computers and People Research

Other

Other2018 ACM SIGMIS Conference on Computers and People Research, SIGMIS-CPR 2018
CountryUnited States
CityBuffalo-Niagara Falls
Period6/18/186/20/18

Keywords

  • Authentication
  • Cardiology
  • PHRs
  • Patients
  • Privacy
  • Prototype
  • Security
  • Usability

ASJC Scopus subject areas

  • Software
  • Computer Science Applications
  • Information Systems

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  • Cite this

    Fruhling, A., Ramachandran, D., Bernard, T., Schuetzler, R., & Windle, J. (2018). Patient preferences for authentication and security: A comparison study of younger and older patients. In SIGMIS-CPR 2018 - Proceedings of the 2018 ACM SIGMIS Conference on Computers and People Research (pp. 11-17). (SIGMIS-CPR 2018 - Proceedings of the 2018 ACM SIGMIS Conference on Computers and People Research). Association for Computing Machinery, Inc. https://doi.org/10.1145/3209626.3209702