Pinpointing: One method of improving staff compliance with rehabilitation regimens

Jeffrey C. Steger, John L. Shelton, David R. Beukelman, Roy S. Fowler

Research output: Contribution to journalArticlepeer-review

1 Scopus citations


This project investigated the effects of a systematic pinpointing and feedback system upon staff follow-through with assignments on a rehabilitation impatient service. The number and percentage of tasks were recorded over 8 weeks. An ABAB time series reversal design was used where the baseline phases occurred during weeks 1-2 and 5-6, and the intervention occurred during weeks 3-4 and 7-8. Intervention consisted of directing chart round interactions so that assignments were given to specific team members and a list of these tasks was distributed to the team. Results indicated that team performance was significantly affected during intervention weeks. Specifically, the percentage of pinpointing increased from 40% during baseline to an intervention average of 96%. Also, team compliance increased from baseline levels averaging 44% to a mean of 87% during the intervention. The effects of such inexpensive techniques on team effectiveness and the resultant cost benefits to patients in a rehabilitation setting are reviewed.

Original languageEnglish (US)
Pages (from-to)53-64
Number of pages12
JournalJournal of Behavioral Medicine
Issue number1
StatePublished - Mar 1981


  • behavioral medicine
  • pinpointing
  • rehabilitation
  • staff compliance

ASJC Scopus subject areas

  • General Psychology
  • Psychiatry and Mental health


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