QFD approach to define CSR: Indian perspective

Shekar Babu, U. Krishnakumar, Ram Bishu

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

Corporate social responsibility (CSR) has been present in the management literature for more than five decades (Wood, 2010). Both organizations and societies have significantly increased their focus on CSR in the recent years. There are a number of CSR definitions such as stakeholders, business strategy, popularity, societal development, environment, and sustainability. An issue of concern is 'there is a common set of definitions across all the dimensions?' The intent of this paper is to determine if the QFD (QFD) method could be used to derive a single CSR definition especially for under developed countries. QFD is a quantitative technique that structures a multi-attribute, multi-person and multi-period problem hierarchically so that solutions are facilitated. This paper presents the development of an QFD model and the derivation of a CSR definition through it. The QFD approach is unique in the sense that in developing the model requirements are considered from miltiple dimensions and concept is developed. The advantages of using such a technique are discussed.

Original languageEnglish (US)
Title of host publication7th Annual Conference on Industrial Engineering and Operations Management, IEOM 2017
PublisherIEOM Society
Pages1654-1673
Number of pages20
ISBN (Print)9780985549763
StatePublished - 2017
Event7th Annual Conference on Industrial Engineering and Operations Management, IEOM 2017 - Rabat, Morocco
Duration: Apr 11 2017Apr 13 2017

Publication series

NameProceedings of the International Conference on Industrial Engineering and Operations Management
ISSN (Electronic)2169-8767

Other

Other7th Annual Conference on Industrial Engineering and Operations Management, IEOM 2017
CountryMorocco
CityRabat
Period4/11/174/13/17

ASJC Scopus subject areas

  • Strategy and Management
  • Management Science and Operations Research
  • Control and Systems Engineering
  • Industrial and Manufacturing Engineering

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  • Cite this

    Babu, S., Krishnakumar, U., & Bishu, R. (2017). QFD approach to define CSR: Indian perspective. In 7th Annual Conference on Industrial Engineering and Operations Management, IEOM 2017 (pp. 1654-1673). (Proceedings of the International Conference on Industrial Engineering and Operations Management). IEOM Society.