Recurring patterns of facilitation interventions in GSS sessions

Gwendolyn L. Kolfschoten, Jaco H. Appelman, Robert O. Briggs, Gert Jan De Vreede

Research output: Contribution to journalConference articlepeer-review

37 Scopus citations


Now that GSS have been commercialized and are present in an increasing number of organizational settings, sustained use of GSS within organizations is an important subject of research One of the aspects of GSS use that clearly poses challenges for organizations concerns GSS session design. ThinkLets are chunked facilitation techniques that can be used as building blocks for GSS sessions. In order to develop a library of useful thinkLets for organizations to use, this study researched patterns of thinkLets use in a large number of GSS sessions. We identified which thinkLets were used most and which patterns of thinkLets in terms of a fixed sequence emerged as 'best practices '. By identifying such sequences, called modules, we can offer organizations powerful capsules of knowledge to wield GSS effectively. The results of our study represent a first version of a lexicon for the discipline of collaboration engineering with thinkLets and opens various avenues for research on making organizational collaboration more productive.

Original languageEnglish (US)
Article numberCLPAS06
Pages (from-to)275-284
Number of pages10
JournalProceedings of the Hawaii International Conference on System Sciences
StatePublished - 2004
EventProceedings of the Hawaii International Conference on System Sciences - Big Island, HI., United States
Duration: Jan 5 2004Jan 8 2004

ASJC Scopus subject areas

  • General Computer Science

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