Role separation in strategies for collaboration support

Gwendolyn L. Kolfschoten, Fred Niederman, Robert O. Briggs, Gert Jan De Vreede

Research output: Chapter in Book/Report/Conference proceedingConference contribution

2 Scopus citations

Abstract

Collaboration support consists of process and (optionally) technology support. For these two types of support we can distinguish a design task (to design the process and the technology), an application task (to apply the process and to use the technology) and a management task (to manage the implementation and control of the process and to manage the maintenance of the technology). In our interviews we found that in many organizations only one role is distinguished for collaboration support; a facilitator. The facilitator often does the design and execution of the collaboration process and in many cases also takes care of the project management (e.g. acquisition of sessions, management of facilitation team and business administration) and technology application (operating the technology). External roles are often the design of the technology and the maintenance of the technology (hardware & software maintenance).

Original languageEnglish (US)
Title of host publicationProceedings of the 41st Annual Hawaii International Conference on System Sciences 2008, HICSS
DOIs
StatePublished - 2008
Event41st Annual Hawaii International Conference on System Sciences 2008, HICSS - Big Island, HI, United States
Duration: Jan 7 2008Jan 10 2008

Publication series

NameProceedings of the Annual Hawaii International Conference on System Sciences
ISSN (Print)1530-1605

Conference

Conference41st Annual Hawaii International Conference on System Sciences 2008, HICSS
CountryUnited States
CityBig Island, HI
Period1/7/081/10/08

ASJC Scopus subject areas

  • Engineering(all)

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  • Cite this

    Kolfschoten, G. L., Niederman, F., Briggs, R. O., & De Vreede, G. J. (2008). Role separation in strategies for collaboration support. In Proceedings of the 41st Annual Hawaii International Conference on System Sciences 2008, HICSS [4438725] (Proceedings of the Annual Hawaii International Conference on System Sciences). https://doi.org/10.1109/HICSS.2008.381