Success factors for the global implementation of ERP/HRMS software

Deanna House, Gert Jan de Vreede, Peter Wolcott, Kenneth Dick

Research output: Chapter in Book/Report/Conference proceedingChapter

2 Scopus citations


This research observes a global implementation of enterprise resource planning (ERP)/human resources management system (HRMS) software at an international company. The software was implemented in 16 countries. Variables such as cultural differences, communication-distance, management support, trust, and resistance to change were evaluated in the literature review. These variables have an impact on implementation success during global HRMS implementation. Further analyses on specific success factors faced with global implementations were evaluated using semi-structured interviews. The authors prepared a questionnaire to further explore the data. Respondents rated questions related to management support the highest overall. An interesting find was that the semi-structured interview results indicated that the software chosen was not a perfect fit for the global community. The mean for questions related to global HRMS success was higher for respondents located in the United States than those located in other locations.

Original languageEnglish (US)
Title of host publicationEnterprise Resource Planning for Global Economies
Subtitle of host publicationManagerial Issues and Challenges
PublisherIGI Global
Number of pages19
ISBN (Print)9781599045313
StatePublished - 2008

ASJC Scopus subject areas

  • Chemical Engineering(all)


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