Supporting Patient Provider Communication Across Medical Settings

Amy S. Nordness, David R. Beukelman

Research output: Contribution to journalArticle

5 Scopus citations

Abstract

Medical errors and poor patient care have been impacted by communication failures despite mandates for effective patient-provider communication (The Joint Commission, 2010). There are a high number of communication vulnerable individuals in medical situations due to new medical conditions, preexisting conditions, and language differences, to name a few. The purpose of this article is to highlight strategies to support consistent, effective patient-provider communication in a medical setting. However, to guarantee patient-provider communication is consistent, policies and procedures must be in place to ensure appropriate orders are activated in a timely manner, personnel are assigned to support patient-provider communication, individualized communication needs are recognized and met, and quality measures are in place to ensure that high standards continue over time.

Original languageEnglish (US)
Pages (from-to)334-347
Number of pages14
JournalTopics in Language Disorders
Volume37
Issue number4
DOIs
StatePublished - 2017

Keywords

  • augmentative and alternative communication
  • communication vulnerable
  • medical facility
  • orders
  • patient-provider communication
  • policies and procedures

ASJC Scopus subject areas

  • Language and Linguistics
  • Linguistics and Language
  • Speech and Hearing

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