TY - JOUR
T1 - Supporting Patient Provider Communication Across Medical Settings
AU - Nordness, Amy S.
AU - Beukelman, David R.
N1 - Funding Information:
The first author has no financial and no nonfinancial relationships to disclose. The second author received financial support for the development of this article, in part, under a Grant from the National Institute on Disability, Independent Living, and Rehabilitation Research (NIDILRR Grant No. 90RE5017-02-01). The NI-DILRR is a Center within the Administration for Community Living (ACL), Department of Health & Human Services (HHS). The contents of this article do not necessarily represent the policies of NIDILRR, ACL, and HHS, and you should not assume endorsement by the Federal Government.
Publisher Copyright:
© 2017 Wolters Kluwer Health, Inc. All rights reserved.
PY - 2017
Y1 - 2017
N2 - Medical errors and poor patient care have been impacted by communication failures despite mandates for effective patient-provider communication (The Joint Commission, 2010). There are a high number of communication vulnerable individuals in medical situations due to new medical conditions, preexisting conditions, and language differences, to name a few. The purpose of this article is to highlight strategies to support consistent, effective patient-provider communication in a medical setting. However, to guarantee patient-provider communication is consistent, policies and procedures must be in place to ensure appropriate orders are activated in a timely manner, personnel are assigned to support patient-provider communication, individualized communication needs are recognized and met, and quality measures are in place to ensure that high standards continue over time.
AB - Medical errors and poor patient care have been impacted by communication failures despite mandates for effective patient-provider communication (The Joint Commission, 2010). There are a high number of communication vulnerable individuals in medical situations due to new medical conditions, preexisting conditions, and language differences, to name a few. The purpose of this article is to highlight strategies to support consistent, effective patient-provider communication in a medical setting. However, to guarantee patient-provider communication is consistent, policies and procedures must be in place to ensure appropriate orders are activated in a timely manner, personnel are assigned to support patient-provider communication, individualized communication needs are recognized and met, and quality measures are in place to ensure that high standards continue over time.
KW - augmentative and alternative communication
KW - communication vulnerable
KW - medical facility
KW - orders
KW - patient-provider communication
KW - policies and procedures
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U2 - 10.1097/TLD.0000000000000133
DO - 10.1097/TLD.0000000000000133
M3 - Article
AN - SCOPUS:85033783519
SN - 0271-8294
VL - 37
SP - 334
EP - 347
JO - Topics in Language Disorders
JF - Topics in Language Disorders
IS - 4
ER -