Swift Trust and Sensemaking in Fast Response Virtual Teams

Xiaodan Yu, Yuanyanhang Shen, Deepak Khazanchi

Research output: Contribution to journalArticlepeer-review

1 Scopus citations

Abstract

Fast-response virtual teams (FRVTs) have been developed as a response to emergent challenges faced by organizations that need to be addressed urgently. Even though FRVTs offer enormous potential in terms of their benefits, their success is not guaranteed. When used, the need for high performing FRVTs has become critical for organizational success. However, there is a lack of detailed understanding of how sensemaking can potentially influence FRVT performance. Drawing on social exchange theory, we identify swift trust as a potential antecedent of sensemaking. In this paper, we report the results of a study that examined the effects of swift trust on sensemaking and the effects of sensemaking on team performance in FRVTs. The study included 20 FRVTs and 80 team participants. Analysis of data shows that FRVTs’ swift trust is positively correlated with all three dimensions of sensemaking and only the linguistic and conative development aspects of sensemaking affects FRVT performance.

Original languageEnglish (US)
Pages (from-to)1072-1087
Number of pages16
JournalJournal of Computer Information Systems
Volume62
Issue number5
DOIs
StatePublished - 2022

Keywords

  • Sensemaking
  • swift trust
  • time pressure
  • virtual collaboration
  • virtual team

ASJC Scopus subject areas

  • Information Systems
  • Education
  • Computer Networks and Communications

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