The chicken and the pig: User involvement in developing usability heuristics

Bettina Lechner, Stacie Petter, Ann Fruhling, Harvey Siy

Research output: Chapter in Book/Report/Conference proceedingConference contribution

8 Scopus citations

Abstract

Traditionally, users have not been involved in certain usability engineering methods, although they arguably are the most important stakeholders. This paper explores the possibility of involving users in developing a set of usability heuristics for a specific type of application, an activity they are not usually involved in. Using a qualitative approach based on interviews, a focus group, and an online survey, usability experts and software users evaluated existing sets of heuristics in terms of their applicability to a specific type of application and developed new heuristics to supplement them. The results indicate that the users provide a valuable contribution to the adaptation of existing heuristics to a specific type of application. Users add a new perspective and can address problem areas that usability experts, especially those with little or no experience with the specific application area, would not have identified.

Original languageEnglish (US)
Title of host publication19th Americas Conference on Information Systems, AMCIS 2013 - Hyperconnected World
Subtitle of host publicationAnything, Anywhere, Anytime
Pages3263-3270
Number of pages8
StatePublished - Dec 1 2013
Event19th Americas Conference on Information Systems, AMCIS 2013 - Chicago, IL, United States
Duration: Aug 15 2013Aug 17 2013

Publication series

Name19th Americas Conference on Information Systems, AMCIS 2013 - Hyperconnected World: Anything, Anywhere, Anytime
Volume5

Conference

Conference19th Americas Conference on Information Systems, AMCIS 2013
CountryUnited States
CityChicago, IL
Period8/15/138/17/13

Keywords

  • Customer relationship management systems
  • Heuristic evaluations
  • Usability
  • User involvement

ASJC Scopus subject areas

  • Computer Networks and Communications
  • Computer Science Applications
  • Information Systems
  • Library and Information Sciences

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  • Cite this

    Lechner, B., Petter, S., Fruhling, A., & Siy, H. (2013). The chicken and the pig: User involvement in developing usability heuristics. In 19th Americas Conference on Information Systems, AMCIS 2013 - Hyperconnected World: Anything, Anywhere, Anytime (pp. 3263-3270). (19th Americas Conference on Information Systems, AMCIS 2013 - Hyperconnected World: Anything, Anywhere, Anytime; Vol. 5).