TY - GEN
T1 - The chicken and the pig
T2 - 19th Americas Conference on Information Systems, AMCIS 2013
AU - Lechner, Bettina
AU - Petter, Stacie
AU - Fruhling, Ann
AU - Siy, Harvey
PY - 2013
Y1 - 2013
N2 - Traditionally, users have not been involved in certain usability engineering methods, although they arguably are the most important stakeholders. This paper explores the possibility of involving users in developing a set of usability heuristics for a specific type of application, an activity they are not usually involved in. Using a qualitative approach based on interviews, a focus group, and an online survey, usability experts and software users evaluated existing sets of heuristics in terms of their applicability to a specific type of application and developed new heuristics to supplement them. The results indicate that the users provide a valuable contribution to the adaptation of existing heuristics to a specific type of application. Users add a new perspective and can address problem areas that usability experts, especially those with little or no experience with the specific application area, would not have identified.
AB - Traditionally, users have not been involved in certain usability engineering methods, although they arguably are the most important stakeholders. This paper explores the possibility of involving users in developing a set of usability heuristics for a specific type of application, an activity they are not usually involved in. Using a qualitative approach based on interviews, a focus group, and an online survey, usability experts and software users evaluated existing sets of heuristics in terms of their applicability to a specific type of application and developed new heuristics to supplement them. The results indicate that the users provide a valuable contribution to the adaptation of existing heuristics to a specific type of application. Users add a new perspective and can address problem areas that usability experts, especially those with little or no experience with the specific application area, would not have identified.
KW - Customer relationship management systems
KW - Heuristic evaluations
KW - Usability
KW - User involvement
UR - http://www.scopus.com/inward/record.url?scp=84893290091&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=84893290091&partnerID=8YFLogxK
M3 - Conference contribution
AN - SCOPUS:84893290091
SN - 9781629933948
T3 - 19th Americas Conference on Information Systems, AMCIS 2013 - Hyperconnected World: Anything, Anywhere, Anytime
SP - 3263
EP - 3270
BT - 19th Americas Conference on Information Systems, AMCIS 2013 - Hyperconnected World
Y2 - 15 August 2013 through 17 August 2013
ER -