The information services view

Matt Germonprez, Dirk Hovorka

Research output: Chapter in Book/Report/Conference proceedingConference contribution

2 Scopus citations


The information services view engenders a conceptual shift from the provision of defined and predetermined services to an environment that enables users to select and integrate information services in the ongoing creation and recreation of unique information systems. The information services view (ISV) conceptualizes technology as an ensemble of facilities that perform an action or function on the users' behalf. The vision of ISV is the realization of user-enabled, real-time production of ad hoc information systems. The ISV specifies that users of services are intelligent actors who are able to compute seamlessly across contexts and recognizes that services developers may not know how their services are going to be used but instead develop a reflective environment where users' thinking and redesign is supported. The ISV represents a dramatic shift in design from provision of a fixed, externally controlled service set to design of "a space of potential for human concern and action" (Winograd and Flores 1986, p. 37). The ISV is a supplementary view of technology (Orlikowski and Iacono 2001) which focuses on the realization of flexible service development that engages users as secondary developers for which the technology bar was previously unacceptably high. Although new configurations for information systems can result from versioning or specific design changes, the evolutionary trajectory and evolving nature of systems is commonly the result of user-initiated mutability (Gregor and Jones 2007) or tailoring (Germonprez et al. 2007). The ISV embraces processes by which developers/providers expose information and allow user-initiated selection and configuration of services that fit "the idea of the arising of something from out of itself, or emergent properties, and behavior" (Gregor and Jones 2007, p. 326).

Original languageEnglish (US)
Title of host publicationInformation Technology in the Service Economy
Subtitle of host publicationChallenges and Possibilities for the 21st Century - IFIP TC8 WG8.2 International Working Conference
PublisherSpringer New York LLC
Number of pages2
ISBN (Print)9780387097671
StatePublished - 2008
EventIFIP TC8 WG8.2 International Working Conference on Information Technology in the Service Economy: Challenges and Possibilities for the 21st Century - Toronto, ON, Canada
Duration: Aug 10 2008Aug 13 2008

Publication series

NameIFIP Advances in Information and Communication Technology
ISSN (Print)1868-4238


ConferenceIFIP TC8 WG8.2 International Working Conference on Information Technology in the Service Economy: Challenges and Possibilities for the 21st Century
CityToronto, ON

ASJC Scopus subject areas

  • Information Systems
  • Computer Networks and Communications
  • Information Systems and Management

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