The performance challenge information technology management in states, counties, and cities

B. J. Reed, Lyn Holley, Donna Dufner

Research output: Chapter in Book/Report/Conference proceedingChapter

2 Scopus citations

Abstract

Information technology has become central to government operations. Governments are largely service oriented, and service activities depend increasingly on the quality, accuracy, and timeliness of information. Information technology systems not only support substantive activities of government such as public safety, public transportation, and public works, they also are essential to financial, human resource, and capital management endeavors. The Government Performance Project model of government performance and management capacity included IT as one of the pillars of management capacity, equal in importance to finance, human resource, and capital management.

Original languageEnglish (US)
Title of host publicationIn Pursuit of Performance
Subtitle of host publicationManagement Systems in State and Local Government
PublisherThe Johns Hopkins University Press
Pages117-150
Number of pages34
ISBN (Print)9780801885686
StatePublished - 2007

ASJC Scopus subject areas

  • Social Sciences(all)

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